- Lead and manage support engineer staff - Instruct and advice staff related process of technical trouble shoot. - Clarify and escalate all critical case to team and management - Well understanding and follow the strategy plan from management - Apply sop strategy, proactive, reactive procedure in daily operation. - Clarify overtime, weekly and monthly report of each staff. - High respond to customer & Management strategy. * Solutions Support Team Leader - Lead and manage solutions team to complete task or project effectively - Instruct and advice staff relate process of solution - Follow up and update project status assigned by management. - Manage staff report - Analyze scope of work of solution project, cost effective - Assign task and evaluate staff performance

• Installing, configuring, testing and maintaining operating systems, application software and system management tools. • Installing, configuration, maintenance, and monitoring physical and virtual Infrastructure. • Managing the backup and data recovery system • Implementing, maintaining and improving monitoring system. • Providing technical support to internal users relating to IT systems and external customers relating to various managed services such as Email and hosting. • Create documentation, such as user manual, documents or other as require by line manager.

 Understand the products of the company and customers requirement  Make quotation, proposal and negotiate with customers  Maintaining and developing relationships with existing customers via direct visit, telephone calls, emails  Meet Sales target as assigned by the management  Follow up and update sales status  Participate in sales promotion activities  Observe competitor's products and activities  Prepare weekly & monthly report to the management  Other task assigned by Sales Manager

The Human Resources Manager will perform the following duties: - Handle the recruitment, selection and hiring staff on different projects; - Define job positions for recruitment, advertise the vacancy, manage the interview process, conduct reference check, extend job offers and carry out staff induction for new team members; - Ensure the smooth running of HR-related administrative tasks, such as timesheets, employee NSSF registration, holiday management, sick leave, etc..; - Ensure that a performance management system is established and implemented for all Today ISP staff; - Implement and annually update compensation program; rewrite job descriptions as necessary, analyze compensation; monitor the performance evaluation program and revise as necessary; - Prepare and maintain a handbook on HR policy & procedure and ensure the implementation of an updated code of conduct; - Provide staff with orientation and updated guidelines; - Ensure that job descriptions are developed for new positions and reviewed/revised for ongoing positions as required; - Ensure that the organizational chart and staff’s contact information including staff’s personnel files are updated on a regular basis i.e. monthly or quarterly; - Provide coaching to direct supervisors as necessary in all aspects of the HR function, including benefits administration, recruitment and hiring processes, employee relations, etc.; - Plan, organize, provide leadership and control all administrative functions; - Perform other relevant tasks as assigned by the Executive Director & Program Director;

-Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem -Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat -Coordination and reporting to provider/vendor for any fault & escalation -Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. -All the issues are recorded to ticket system -Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken. -Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions. -Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security. -Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking. -Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response. -Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems. -Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. -Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. -Maintains real-world, working knowledge of network-related technologies -Arrange and notify customer for any maintenance -Reporting *Monthly Upstream/ Provider Outage Report *Monthly report for VIP/SLAN customer service performance and outage *Daily Report

Job Overview: The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed. 1-Responsibility: -Support Sales Team for technical solution part to customer via phone call, chat or meeting. -Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers. -Understands customer’s business requirements and be able to translate it into technical solutions requirement. -Create the proposal by define scopes, technical specification, and budget for the project basis. -Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective. -Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team. -Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service. -Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

Support marketing campaign, event and branding through designing artworks by the given guideline and concept. Design and layout such as (flyers, posters, banners, books, logos, invitations, name card, standee etc. Communication with sales and other related department.

- Install oracle database and support database maintenance currently. - Monitor the status of database and process the issues. - Design the database structure for different application requirement. - Run available backup strategy. - Write the script for business report requirement. - Support EDW system for business requirement. - Provide database solution for all application and application project. - Create documentation, such as user manual, technical documents or other as required - Any other work that the manager may reasonable request the job holder to perform.

• Maintain and develop iOS Applications and Web Applications. • Design, build, and maintain high performance, reusable, and reliable Object-C or Swift 4.1 code. • Ensure the best possible performance, quality, and responsiveness of the application • Identify and correct bottlenecks and fix bugs. • Providing technical recommendations to improve the product. • Addresses system defects and implements enhancements to existing functionality. • Design work flows of new yes application products and services. • Perform software maintenance, system backup, database backup, and system version control and upgrades. • Monitor performance and ensure payment gateway system availability and reliability. • Provide Level-2/3 support and troubleshooting to resolve issues. • Manage and publish application version update on Apple store. • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the software development. • Liaise with vendors and other IT personnel for problem resolution. • Other duties assigned by the line manager.

* Descriptions: • Install, setup, Configuration Computer Window Server Local Area Network. • Provide technical assistance support incoming queries issues to computer. • Respond queries either person, over phone, via live chat. • Maintain daily of computer/Printer/Scanner/CCTV/Access Door/Finger Print • Troubleshoot Internet, e-mail, networks, applications head and branches • Provide problem-solving staff’s software hardware. • Install, modify, repair computer hardware software. • Run diagnostic programs resolved problems. • Install computer peripherals users • Follow up staff ensure issue has been resolved. • Receive follow further instruction IT Team Lead • Be able to support all branch in Phnom Penh

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

- Conceptualize and create all digital marketing communication artworks - Be the brand police to ensure graphic integrity of yes seatel brand in all materials - Actively search for creative and fresh ideas necessary to develop artwork based on business requirements - Prepare weekly work in progress report on all pending and competed task

- Searching for customers who are: enterprise, State-owned companies, NGO, international companies, F&B, hospitality. - Contacting all these customer to request for meeting in person, introduce about the corporate and enterprise service such as: Internet Leased line, DPLC, local loop, IPLC, IEPL, Telepresence, Unifi Wi-Fi system. - Dealing and closing deal with customer with all provided sale kits and price information - Reach the entire sale Target for every months, quarter and year - Performing market research, analyze with competitors with price, Swat and composing the proposal to customer - Taking care customer as after sale service, be always responsive whenever the customer is in need - Working with team and potential customer every week to the manager.

• Update content on e-hub (app and website) in a timely manner and ensure that the information received from retail and device team is correct • Curate content and posts for e-hub social media channels • Work closely with the teams to come up with creative and interesting content for e-hub social media channels • Communicate closely with the operation team and other internal team to ensure that everyone is on top of the work and able to quickly respond to and solve any issue arising • Perform other relevant tasks as assigned by manager

• ទំនួលខុសត្រូវការងារ - ចុះទៅផ្សព្វផ្សាយ និងជួបផ្ទាល់ជាមួយអតិថិជននៅខាងក្រៅ - បង្កើនការលក់ នឹងមានទំនាក់ទំនងល្អជាមួយអតិថិជន - រៀបចំឯកសារក្នុងការចុះកុងត្រាជាមួយអតិថិជនប្រើប្រាស់សេកម្មអ៊ីនធើណេត