• Visit customers with sales team to consult and do project site survey • Support sale team to provide solution to customers • Network (LAN/WAN) Designing and implementing • Troubleshooting and performance customer’s network • Ensure full company’s policy and department processes, procedures and best practices. • Work with team and research to build the qualified & satisfied solution • Build up skill bases for all relevant technologies • Other assignment assign by manager

• Meet and discuss with users or product owners to understand about their project requirements. • Analyse the project scope based on the requirement and technical logic. • Work closely with technical stakeholders to understand the change impact and raise concern in new and changed requirements. • Estimate project timeline. • Feedback to the product owner with feasibility study. • Design template, database, and process workflow. • Implement the product by conducting certain configuration/development. • Coding and scripting the related applications/portals. • Conduct testing scenarios and test procedure that cover all on the requirements and coordinate with product owner for UATs. • Maintenance and application support.

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Deliver sales target assigned by the management • Manage, motivate, train, develop and coach sales team • Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome. • Follow up and update sales status • Observe competitor’s products and activities and consolidate and send the report to management • Key in customer information and requirement in sales • Participate in sales promotion activities • Prepare email templates for all Internet salespersons and managers to use • Analyze the local market Internet pricing environment • Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line • Prepare daily, weekly, monthly and annual reports and submit to management • Present reports showing the effectiveness of Internet sales persons and managers

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Provide professional support to customers, receive customer calls, customer consulting, solving problem for customers complain etc. • Inform clients by explaining procedures, answering questions, providing information and promotion. • Maintain communication equipment by reporting problems. • Handle customer inquiries both telephonically and by email. • Provide customers with new product and service information. • Complete call logs and produce call reports.

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Overview: The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed. 1-Responsibility: -Support Sales Team for technical solution part to customer via phone call, chat or meeting. -Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers. -Understands customer’s business requirements and be able to translate it into technical solutions requirement. -Create the proposal by define scopes, technical specification, and budget for the project basis. -Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective. -Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team. -Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service. -Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

• Meet Sales target as assigned by the management • Maintain and build up relationship with customers at the assigned area • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status. • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline and report • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Management Information System • Help to training new staff on how to use the system and other program • Set up and maintain the office computer equipment all departments • Performing database backup and restoration • Up to date of Anti-virus for all users as needed • Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings • Check and maintain all kind of electronic devices, like printers, computers, tablets, etc. • Configure e-mail and prepare PC/Laptop for new staff • Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System • Other tasks assigned by the IT Network Administrator

• Prepare and study technical drawing and specification of electrical system and topographical maps to ensure that installation and operation conform to standard • Plan and implement research methodology and procedures to apply principles of electrical theory to engineering projects and products. • operate computer and assist engineering and design software and equipment to perform engineering tasks • Operate monitor and administer to discuss existing or potential engineering project and products • Assist trouble shooting electrical system of DC and AC system such as generator, UPS, Rectifier, and inverter systems.