• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Initiate and develop the design concept to match the requirements
• Create the design that is attractive and tells the message across with high visual impact to the intended audience
• Consistent and correct use of corporate logo, colors, identity and product images
• Design the pricelist, promotional material, layout and other materials
• Meet the project deadline
• Prepare monthly payment of Contribution to NSSF
• Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor
• Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF
• Prepare claimed documents to NSSF and Forte when staff get accident
• Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places)
• Assign cars and drivers for all departments when requested on AMIS
• Manage company’s stamp and check documents on S1 before stamping on documents
• Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition
• Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable.
• Key in OT and Staff manual attendance every day
• Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management
• Other tasks assigned by Management
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
- Install oracle database and support database maintenance currently.
- Monitor the status of database and process the issues.
- Design the database structure for different application requirement.
- Run available backup strategy.
- Write the script for business report requirement.
- Support EDW system for business requirement.
- Provide database solution for all application and application project.
- Create documentation, such as user manual, technical documents or other as required
- Any other work that the manager may reasonable request the job holder to perform.
• Prepare and study technical drawing and specification of electrical system and topographical maps to ensure that installation and operation conform to standard
• Plan and implement research methodology and procedures to apply principles of electrical theory to engineering projects and products.
• operate computer and assist engineering and design software and equipment to perform engineering tasks
• Operate monitor and administer to discuss existing or potential engineering project and products
• Assist trouble shooting electrical system of DC and AC system such as generator, UPS, Rectifier, and inverter systems.
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Basic Function:
Meet or exceed sales objectives for assigned accounts by promoting and selling training services through professional, consultative sales techniques and long-term customer relationships.
Principal Responsibilities:
1. Meet minimum sales and collections targets, as set forth by the Department Head and Branches Manager of each location.
2. Identify new opportunities for business with both existing and new clients.
3. Manage client relationships, including making telephone and face-to-face sales calls to current clients on a timely basis to uncover opportunities and advance the sales process.
4. Work with center staff to provide the necessary service required for ongoing customer satisfaction.
5. Support customer acquisition activities, including trade shows, email marketing, online webinars and seminar events.
6. Prepare written presentations, proposals and price quotations.
7. Give presentations and briefings to clients as needed.
8. Master the information presented during sales meetings.
9. Continually learn new product and industry knowledge and improve selling skills through both online and face-to-face meeting.
10. Use computer software tools to track client contact information, communicate with potential clients, and perform other sales-related functions.
• Strong in conceptualize creatively, visualize and execute graphic design work & branding
• Maintain visual consistency across all visuals that are produced for the brand
• Nurture and lead junior designers
• Manage and assign workload for junior designers
• Think creatively and develop new design concepts, graphics and layouts
• Good awareness of latest design trends, interactive and new media
• Be able to participate in brainstorming sessions and contribute creative ideas
• Work as part of a team with marketers, designers and sales
• Meet Sales target as assigned by the manager
• Greet and approach customers arriving at AnAnA’s showroom
• Assist the customer with any enquiries and attempt to understand the customer's needs, price range and so on, as rapidly as possible
• Provides viewings and discussions of appropriate products: hardware and accessories within the showroom; in order to complete a sale, s/he may draw a customer's attention to key features of a product or perhaps re-negotiate a product's selling price.
• Involve in chasing potential sales leads, as well as contacting previous customers to check their satisfaction with their purchase or to inquire as to whether they are looking for a new product
• Escalate customer’s complaints/issues to Sales Showroom Supervisors in case s/he cannot deal with customers
• Ensure proper display and arrangement of products in assigned showroom area
• Count, refill, clean & cover products in showroom
• Ability of explaining warranty policy
• Teamwork—how well getting along with other peers
• Ability in dealing with customer complaints
Collecting requirements for both new and existing products of the company
Handle prioritization of various initiatives, and communicate with key stakeholders regarding progress
Perform hands on data analysis to design predictive systems or improve the performance of systems
Work on all aspects of creating predictive intelligence including collecting requirements, establish analytics work plan,
data exploration, cleansing, and preparation, identifying features, selecting algorithms, building and testing models, iteratively improving solutions
Define, build and develop use cases and solutions to solve business problems using methods such as optimization,
clustering, regression, statistical inference and any relevant techniques
Explore, develop and be a pioneer in harnessing the domain of text mining, social network analysis, sentiment analysis and
usage of unstructured data in the organization
Perform hands on data analysis to design predictive systems or improve the performance of systems.
Analyzes performance trends and indicators and recommend necessary actions to achieve business goals
Present complex ideas and their value proposition to non-technical audience as a coherent story with clear and easy tofollow conclusions
