Uni Intelligent Technology (Cambodia) Co., Ltd ( Information Technology )
1. Provide support on technical communication and testing during selling.
2. Communicate with customers and finish trouble shooting when they need help.
3. Coordinate resources within team or outside to close customer's issue.
4. Answer customer's consultance,questions from hotline.
5. Other work from leader.
- Install and configuration, CCTV, Fire alarm, Access Control, Home automation, PBX, Network.
- Design (Draft Plan) and specify (Suggest) solution for customer.
- Provide customer support and training.
- Support team work and technician work when required.
- Daily report at the end of the working day to company system provided.
- Other job will assigned by Manager or Supervisor.
- Will get to learn from IT team leader.
*Note: this job is site work NOT OFFICE WORK which required go direct to customer place.
o Correctly record and label all received PC/laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
o Assess software issues and recommend solution and service pricing
o Install software and troubleshoot software issues for customers at both Anana Service Center and outside
o Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
o Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
o Prepare and send daily/weekly/monthly report to Software Supervisor
• Create the designs as for various applications, photo editing, and layout involve to any kind of advertising, brochures, banner, diary and calendar, app templates..
• Create the designs for social media images posting as publish holiday corporate promo, products and services.
• Propose the design concepts such as logos, original images, and illustrations that help deliver a desired message;
• Design layouts and select colors, images, and typefaces to use as CAB standard;
• Review designs for errors font, size, color, and line length of headlines, headings, and text before printing or publishing.
• Perform any other functions that maybe assigned from time to time, including those which are the subject of new guidelines and/or procedures which not be specifically enumerated herein.
• Merchant set up
• Provide merchant training
• Service and solving customer complaint
• Process merchant clearing and settlement
• Pos maintenance
• Service cardholder, billing and payment
• Daily and monthly report to managements