o Correctly record and label all received PC/laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
o Assess software issues and recommend solution and service pricing
o Install software and troubleshoot software issues for customers at both Anana Service Center and outside
o Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
o Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
o Prepare and send daily/weekly/monthly report to Software Supervisor
Uni Intelligent Technology (Cambodia) Co., Ltd ( Information Technology )
1. Provide support on technical communication and testing during selling.
2. Communicate with customers and finish trouble shooting when they need help.
3. Coordinate resources within team or outside to close customer's issue.
4. Answer customer's consultance,questions from hotline.
5. Other work from leader.
EFG(Express Food Group Co.,Ltd) ( Food and Beverage )
- Understand the service process and strictly follow ever step operation
- Ensure the highest standard of courtesy and integrity when interacting with customers.
- Receive customer inquiries by telephone and in person and successfully convert these into firm bookings
- Record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business
- professional sell the additional product, service and repair work as appropriate to customers' need
- Seek to obtain referrals for other car owners in customers' families and among friend and associates
- Advise customers of precise and where appropriate, estimate cost of repair and work to be undertaken. Advise on predicted completion times and collection arrangements.
- Install and configuration, CCTV, Fire alarm, Access Control, Home automation, PBX, Network.
- Design (Draft Plan) and specify (Suggest) solution for customer.
- Provide customer support and training.
- Support team work and technician work when required.
- Daily report at the end of the working day to company system provided.
- Other job will assigned by Manager or Supervisor.
- Will get to learn from IT team leader.
*Note: this job is site work NOT OFFICE WORK which required go direct to customer place.