- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.

• Train, coach and manage Call Center Team with regard to policies and procedures, including preparing monthly report of call center movement and result. • Lead and organize the Call Center Team to successfully resolve Technical Issues and other enquiries • Continuously mentor and coach on communication skill and being the decision maker for some problem solving related to customers complaints and concern. • Be prompt to perform actions to assist PassApp Customers. • Escalate Customer Issues to the appropriate PassApp Team when unable to resolve inside the Call Center. • Identify skill gaps for staff and suggest solutions to improve their skill. • Monitor Call Center Team effectiveness and keep records. • Suggest Improvement to Management. • Encourage and foster a Teamwork and Knowledge Sharing environment with Staff. • Well follow-up with Colleagues to provide best service to PassApp Customers. • Maintain good relationships with PassApp Customers and Potential PassApp Customers. • Communicate professionally with PassApp Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. • Other tasks assigned by Manager and Head of Department

• Register New Driver into System • Update Driver Information • Submit Daily, Weekly, Monthly Report as Requirement • Work shift and location depend on Management Arrangement • Welcome and Be Polite to all customers and drivers • Work closely with other relate departments. • Other tasks assigned by Manager.

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Sambath Fashion មានលក់ស្បែក ជើងខោអាវ នឹង ខ្សែរក្រវ៉ាត់ស្បែកសុទ្ធល្អលេខ១ដែរនាំចូលមកពីប្រទេស កូរ៉េ ថៃ នឹង ហុងកុង។ហាងយើងខ្ងុំត្រូវការជ្រើសរើសបុគ្គលិកផ្នែកដូចខាងក្រោម: Receptionist (03 position)

- Received call and make call - Prepare Daily report

- Provide professional support to customers, receive phone calls and consult with customer, solving problem for customer etc. - Inform clients by explaining procedures; answering questions, providing information - Provide customers with product and service information or promotion - Complete call logs produce call reports to Supervisor - Call Center - Shift A (7AM-3PM) - (2 នាក់) - Call Center Speak Chinese - Shift A (7AM-3PM) - (2 នាក់) - Call Center - Shift B (3PM-11PM) - (3 នាក់) - Call Center Speak Chinese - Shift B (3PM-11PM) - (2 នាក់) - Call Center - Shift C (11PM-7AM) - (2 នាក់) - Live Chart Agent - Shift C (11PM-7AM) - (2 នាក់) * Benefit: - Salary Based on experiences - Forte Insurance & NSSF Insurance - 100$ for Chinese Mandarin Allowance. - 80$ for Midnight obligation allowance

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Support customers, check and follow up • Answering phone call from customers • Solving problems for customers • Record all the issues and pass to group for follow up • Reply chat, comment in Facebook and Email • Booking for Customers • Work closely with other relate departments • Other tasks assignment by Manager.

• Support drivers and passengers • Solving problems for drivers and passengers • Check and follow up vehicle • Welcome and Be Polite to all customers and drivers • Work closely with other relate departments. • Other tasks assigned by Manager.

- Provide training to customer services and relevant staff to deliver a high standard of customer services. - Provide up-to-date products & customer services knowledge of all representatives. - Keep Improve customer services’ procedures, policies and standards for our company. - Ensure effectiveness of the assign project implementation. - Ensure adequate technical information, tools and equipment for use in Branches properly. - Coordinate with internal and external team to enchantment overall customer experience. - Execute well showroom management to get ready to serve customers for 5s theory. - Analyze data and statistics for high quality report to management. - Perform other task assigned by management.

• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls • Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum… • Monitor and maintain cleanliness, sanitation and organization of assign work areas • Daily cash collection from customer & receipt for cash or cheque collection from customers • Maintain correct cash balances at cash registers

- To greet and create an environment where the guests will be welcomed in an appropriate manner and provide orientation to the guests related to suites and cabins and direct them to their rooms by providing assistance in handling their luggage and ensuring that all their requests are duly satisfied - To be able to resolve the questions put forth by the guests and provide all the relevant detailed information about the current activities and facilities provided by the hotel - To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons - To provide information regarding the nearby tourist attractions and arrange for their transportation if necessary - To make sure that all the rules and regulations have been followed by the guests and to issue bills accurately and promptly - To cash in every opportunity where the sales of the hotel can be maximized

- Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Frequently attend educational seminars to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor