LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long term business vision and strategies. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following positions: Position: IT Application Support Officer # Position: 01 Location: Head Office, Phnom Penh MAJOR RESPONSIBILITIES:  Provide day to day activity related to Technical Support.  Good understanding of Database system and Query - PL/SQL  Daily report check-list from support team  Good Analytic mind  Perform assigned task by manager  Able to work under pressure and should be willing to work on any shift on rotational basis.  Perform End of Day Activity

• Bachelor of Science degree in Software Engineering or a related discipline (Computer Engineering, Computer Science, etc.) • 3+ years related software development work experience • Analyzing the code base and assessing risks from a security perspective • Writing clean, fast PHP to a high standard • Remediating security vulnerabilities in the code base and implementing best practices • Bringing security considerations and requirements to software implementation • Participating in regular security reviews for deployments and testing • Handling tasks and managing priorities on development project

• To address all inbound helpdesk queries on DHL’s suite of Electronic Shipping Solutions applications. • To resolve technical issues or where the issue requires further analysis by a Customer Facing IT Executive on-site, arrange an appropriate date/time with the customer for the on-site visit and investigation. • To take inbound calls from customers during promotion of ESS tools to recommend DHL’s Electronic Shipping Solutions applications which is appropriate to their trading profile and encourage its usage. • To improve Customer Satisfaction with Electronic Shipping Solutions applications. • To increase efficiency and reduce cost by using Electronic Shipping Solutions applications. • To provide feedback on Electronic Shipping Solutions applications. • To train all the users of the Electronic Shipping Solutions applications. • To participate in Electronic Shipping Solutions applications testing and monitoring of DHL’s suite of ESS applications deployed in-country to ensure proper functioning to meet customer requirements on the regular basis. • To help area Customer Facing IT Executives during initial ESS products deployment to ensure adequate comprehension and proper usage of the tools • To monitor and report on ESS tools usage by customers and conduct ad hoc data analysis and reporting • Help customer diagnose the reasons for their problems and directly address the resolution of simple problems • Escalate complex problems either locally or to globally ITSC Any other tasks assigned by manager

• Visit customers with sales team to consult and do project site survey • Support sale team to provide solution to customers • Network (LAN/WAN) Designing and implementing • Troubleshooting and performance customer’s network • Ensure full company’s policy and department processes, procedures and best practices. • Work with team and research to build the qualified & satisfied solution • Build up skill bases for all relevant technologies • Other assignment assign by manager

• Monitoring ATM transaction • Monitoring ATM status • Monitoring Camera security ATM • Check on the site during ATM problem • Cooperating with call support card center for customer card retained • Keep Monitoring and Maintain Card Management System • Check temperate and server at Data Center • Start Generator During Electric Cut off • Handle other task assign by Line Manager.

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

Responsibilities:  Day to day work with data entry  Support and communicate with customer (international)  E-mail response to customers  Responsible for text correction and verification  To work on time with good quality of productivities  Keep data confidential  Attend the training required by management

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long term business vision and strategies. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following positions: Position: Trainee, Software Developer (.Net) # Position: 01 Location: Head Office, Phnom Penh KEY RESPONSIBILITIES  Build Front-end for lhpp website  Build Back-end for lhpp website  Build Database for lhpp website

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• Software Design • Development and Code control • Operational tools and monitoring software • Virtual Server Maintenance • Virtual Server Capacity Planning

•Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks •Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements •Organizes support, troubleshooting, and repair for IT equipment and networks •Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary •Establishes relationships with technology and component vendors •Oversees IT support department staff, including education, training, and call center specialists. •Advises human resources colleagues on staffing needs and participates in the hiring and training process •Manages departmental budget and tracks spending on equipment and staff •Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data •Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases •Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments •Offers specialized expertise in IT demands for a particular industry, such as education, finance, or manufacturing

• Learn about Core Banking System. • Resolve problems related to Core Banking System. • Generate daily, monthly reports. • Monitoring system and troubleshoot system’s problems. • Develop new reports based on requirement. • Develop requested In-House applications. • Perform other tasks assigned by manager.

Graphic design solutions are required for a huge variety of products and activities, such as websites, advertising, magazines, posters, product packaging, displays, and corporate identity. The work demands creative flair, up-to-date knowledge of industry software and a professional approach to time, costs and deadlines.