 Customer acquisition for VIP deposit product. Assign sales meeting through the introduction VIP
banking products, manage existing customer portfolio, new FUM growth and new customer
 Leverage existing customer relationship to maximize cross selling product
 Ensure that the highest quality of service is offered in the VIP premises at all times.
 Leverage portfolio profit by retaining profitable business and influencing pricing, customer behavior,
cross-sell
 Effective handling of customer issues and complaints
 Ensure you and your team are aware of and compliant with FTB’s policies and procedures at all times.
Maintain accurate records.
 Identify potential risks and put appropriate mitigation plans in place.
 Prevent and/or minimize frauds, forgeries and losses.
 Conduct spot compliance and security audits to ensure staff operates above minimum service
standards.
 Champion the implementation and sustainability of the VIP Service Proposition.

 Bachelor’s Degree in banking or related field.
 Three years’ experience with demonstrated superior performance in managing a team of customer
service specialists.
 Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector.
 Extensive supporting business development planning, documentation and implementation.
 Demonstrated high level interpersonal and communication skills.
 Thorough knowledge of bank procedures, products and services.
 Demonstrated staff management experience.
 Good planning, problem solving & organizing skills.
 A strong desire to work in a team and deal with challenge
 Computer literacy and English language proficiency