Summary Job Purpose:
Responsible safety quality training guides all ICS Destinations.
Making sure that standards met the quality the company’s services. Maintaining effective Quality Management Policies procedures; leading quality initiatives internal and suppliers

Duties
• Training
- Conduct First Aid & CPR training other relevant training regarding guide quality
- Evaluate guide’s after training
- Providing result concerned team providing recommendations improvement
• Quality Assurance
- Monitor trouble spot coordinate concerned departments make sure our ground staff take proper action
- Implement quality assurance standard procedures
- Analyze customer feedback after tour (ICS questionnaire)
- Vehicle random inspection
- Guide/Driver spot check
- Hotel/restaurant inspection (especially most hotels that being used series)
- Investigate issues that to quality services
• Others
- Handling extra or reports request by management

Requirements
• Job Specification/Qualification
- Minimum Bachelor degree higher tourism management, business management other subject
- Good command written English ( plus any other languages would advantageous)
- An experience tourist industries/Tour Operations/Quality Assurance Management/Training a plus)
- Minimum 2 in similar position
- Detail oriented high standard personal conduct presentation
- Excellent facilitation trainer skills
- Certified first aid training, CPR training other relevant training
- Ability travel when required