Guide Training Supervisor 368

Job Type Full Time
Job Function Training/Development
Position Level Other
Year of Experience 2- 5 years
Qualification Bachelor's Degree
Preferred Gender Any Gender
Age - year old
Working Day 5-day work/week
Working Hour Office Hour
Location Siem Reap
Contract Duration
Posted Date 27 Feb 2021
Salary Offered

View Salary

  • Excellent facilitation and trainer skills,
Summary Job Purpose:
Responsible safety quality training guides all ICS Destinations.
Making sure that standards met the quality the company’s services. Maintaining effective Quality Management Policies procedures; leading quality initiatives internal and suppliers

• Training
- Conduct First Aid & CPR training other relevant training regarding guide quality
- Evaluate guide’s after training
- Providing result concerned team providing recommendations improvement
• Quality Assurance
- Monitor trouble spot coordinate concerned departments make sure our ground staff take proper action
- Implement quality assurance standard procedures
- Analyze customer feedback after tour (ICS questionnaire)
- Vehicle random inspection
- Guide/Driver spot check
- Hotel/restaurant inspection (especially most hotels that being used series)
- Investigate issues that to quality services
• Others
- Handling extra or reports request by management
• Job Specification/Qualification
- Minimum Bachelor degree higher tourism management, business management other subject
- Good command written English ( plus any other languages would advantageous)
- An experience tourist industries/Tour Operations/Quality Assurance Management/Training a plus)
- Minimum 2 in similar position
- Detail oriented high standard personal conduct presentation
- Excellent facilitation trainer skills
- Certified first aid training, CPR training other relevant training
- Ability travel when required

Company Name ICS Travel Group
Industry Hospitality/Tourism
Location #0233, Riverside road, Village 3, Sangkat Slor Kram, Siem Reap, Cambodia,Siem Reap
Contact Person
Contact Number 017 970 992
Contact Email
ICS Travel Group
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