Guide Training Supervisor 784
| Job Type | Full Time |
|---|---|
| Job Function | Training/Development |
| Position Level | Other |
| Year of Experience | 2- 5 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | - year old |
| Working Day | 5-day work/week |
| Working Hour | Office Hour |
| Location | Siem Reap |
| Contract Duration | |
| Posted Date | 18 Apr 2024 |
- Excellent facilitation and trainer skills,
- Khmer,
Summary Job Purpose:
Responsible safety quality training guides all ICS Destinations.
Making sure that standards met the quality the company’s services. Maintaining effective Quality Management Policies procedures; leading quality initiatives internal and suppliers
Duties
• Training
- Conduct First Aid & CPR training other relevant training regarding guide quality
- Evaluate guide’s after training
- Providing result concerned team providing recommendations improvement
• Quality Assurance
- Monitor trouble spot coordinate concerned departments make sure our ground staff take proper action
- Implement quality assurance standard procedures
- Analyze customer feedback after tour (ICS questionnaire)
- Vehicle random inspection
- Guide/Driver spot check
- Hotel/restaurant inspection (especially most hotels that being used series)
- Investigate issues that to quality services
• Others
- Handling extra or reports request by management
Responsible safety quality training guides all ICS Destinations.
Making sure that standards met the quality the company’s services. Maintaining effective Quality Management Policies procedures; leading quality initiatives internal and suppliers
Duties
• Training
- Conduct First Aid & CPR training other relevant training regarding guide quality
- Evaluate guide’s after training
- Providing result concerned team providing recommendations improvement
• Quality Assurance
- Monitor trouble spot coordinate concerned departments make sure our ground staff take proper action
- Implement quality assurance standard procedures
- Analyze customer feedback after tour (ICS questionnaire)
- Vehicle random inspection
- Guide/Driver spot check
- Hotel/restaurant inspection (especially most hotels that being used series)
- Investigate issues that to quality services
• Others
- Handling extra or reports request by management
Requirements
• Job Specification/Qualification
- Minimum Bachelor degree higher tourism management, business management other subject
- Good command written English ( plus any other languages would advantageous)
- An experience tourist industries/Tour Operations/Quality Assurance Management/Training a plus)
- Minimum 2 in similar position
- Detail oriented high standard personal conduct presentation
- Excellent facilitation trainer skills
- Certified first aid training, CPR training other relevant training
- Ability travel when required
• Job Specification/Qualification
- Minimum Bachelor degree higher tourism management, business management other subject
- Good command written English ( plus any other languages would advantageous)
- An experience tourist industries/Tour Operations/Quality Assurance Management/Training a plus)
- Minimum 2 in similar position
- Detail oriented high standard personal conduct presentation
- Excellent facilitation trainer skills
- Certified first aid training, CPR training other relevant training
- Ability travel when required
| Company Name | ICS Travel Group |
|---|---|
| Industry | Hospitality/Tourism |
| Location | #0233, Riverside road, Village 3, Sangkat Slor Kram, Siem Reap, Cambodia,Siem Reap |
| Contact Person | |
| Contact Number | 017 970 992 |
| Contact Email | guecheng@icstravelgroup.com |
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