- Develop the annual IT strategies to correspond to the business plan set by top management and Board of Directors.
- Ensure information technology is in-line with agreed strategy and policy and policy and strategy is in compliance with regulation and standards in Cambodia.
- Set up the IT policies and procedures to comply with IT standard framework and best practice to align with MAXIMA’s strategic business.
- Implement the IT policies and procedures and take action with who have broken the policies and procedures.
- Manage department staffing, including resource planning, recruitment, professional development, appraisal and disciplinary actions to provide a resilient and responsive support team that provides the specified service levels to the organization’s users and the required skills for the technical support of the solutions in use.
- Manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.
- Manage the further development and implementation of current system such as the Loan Tracking System, Loan Contract and other management database.
- Work with vendors to safeguard the company's assets, intellectual property and computer systems.
- Remain in regular contact with department heads and senior management to ensure tracking and monitoring of technological needs.
- Responsible for the company’s information security policy and adherence to the requirements of the Data Protection Act.
- Develop configuration and performance standards for the network. Implement and monitor controls to ensure standards are maintained.
- Ensure hardware and software and network support is provided to internal staff in a professional, courteous, and timely manner.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including; routers, switches, firewalls, servers, PCs, operating systems, hardware, software, and peripherals.
- Maintain a disaster recovery plan for all systems, reviewing the Information Technology Disaster Recovery Plan annually, recommending changes to Senior Management when needed.