Customer Service Officer 684
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | - - year old |
| Working Day | 5 (1/2)-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 18 Apr 2024 |
- Business Administration, Accounting/Finance or other related field,
- Khmer,
- English,
- Chinese or Vietnam is a plus,
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office
| Company Name | MekongNet |
|---|---|
| Industry | Telecomunication |
| Location | AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,Phnom Penh |
| Contact Person | |
| Contact Number | 081 831 516 / 061 226 648 |
| Contact Email | career@mekongnet.com.kh |
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