The main function of this role is to research, develop and implement new products and services for the Enterprise Road map.
This person will chart the course of understanding market trends and competitor offerings so in turn we will be able to create the most innovative and competitive products for our Enterprise Business clients. This role will require ideally a mix of commercial and engineering background and a high level of technical understanding of API’s and to be able to read and understand technical documents, design solutions for specific customers, cooperate with customer’s engineering and IT departments in order to influence the purchase decision and build client confidence towards such a decision. The function also has to strongly support Smart’s B2B sales force.

Understanding customers' requirements and providing high quality proposal for customers
Providing technical support to account managers on our Enterprise services
Constantly reviewing customers' usage and proactively proposing improvements to enhance service performance and achieving service optimization
Conducting presentations on proposed solutions and new technologies to customers
Preparing win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of services designed
Providing support to account managers in implementations and supporting post-sales technical queries
Negotiate with suppliers or other related third parties
Oversee future service development, orchestrate and project manage as needed
Manage, coordinate and foster working relationship within internal organization and third parties related to postpaid & enterprise product to ensure results
Develop packages by bundling various combinations of services to target potential market segments i.e. IoT, fixed and mobile bundles, SMS marketing solutions and similar service
Support sales and marketing with the necessary knowledge and technical expertise of your services
Coordinate with the high value Enterprise Sale team to drive last mile delivery of postpaid propositions
Conduct presentations of Postpaid &Enterprise services on a high technical level.
Drive ongoing improvement in sales and profitability
Perform other tasks as required

Degree in Telecommunications/Electrical/Electronics/Computer Science or equivalent with experience from technology related industry
Knowledge of telecommunications related technologies and services such as wireless technology; wireless, VOIP, IP, Internet, networking equipment, video transmission and etc
Good command of English, spoken & written
Strong technical knowledge of Telco operations as well as an understanding of IoT
4 years of relevant working experience (having previous product management experience in Telco or similar industry)
High level of IT and engineering methods understanding
Problem analysis and solving skills
Strategic thinking
Organizational and planning skills
Creative, good judgment, & attention to detail
Negotiating & presentation skills
Team player, stress tolerance & customer orientation
Ability to work independently and communicate effectively with customers, peers and colleagues
Possess good customer handling and presentation skills
Related technical certification would be an advantage
Quantitative and business analysis skills
Project management skills