 Reports to Chief Security if any unusual activities happened around the hotel premise.  Check the daily security report log book and submit to General Manager or HR Manager and attend the daily morning briefing with hotel management when absent of Chief Security.  Assist to conduct pre-shift briefing to the Security Shift Leader and security guards.  Control the daily activities of internal security.  Recommends changes in hotel operation procedures and equipment to reflect better security or protective methods.  Liaises with Department Head on employee behavior and security measures.  Assist Chief Security to establish procedures and conduct special investigations and surveillance in such as internal and external thefts.  Deals personally with guests and employees concerning loss, damage and accidents incurred and disputes which arise.  Assist to investigate the reported cases and makes recommends actions on settlement to aggrieved individuals.  Receives and replies to correspondence pertaining to these loses and accidents.  Periodically inspects all hotel & apartment areas for security violations.  Assist to prepare procedures warrants against employees or guests defrauding hotel& apartment, or theft of property.  Liaises with local polices, body guard on matters of gambling theft, special security requirements for unusual events, and functions when absent of Chief Security.  Assist to plans and organizes hotel security activities.  Inspects and evaluates hotel security activities to ensure compliance with security policies and procedures.  Assist to plans and establishes a function on the job training program for hotel security personnel. Evaluates the effectiveness of training by observations of work performance and written or oral examinations. Establishes and maintains a working relationship with local law enforcement agencies.  Supervises the installation, maintenance, and operation of security devices where approved by the hotel & apartment management.  Assist for selecting, testing, operating and maintaining appropriate security devices. Maintain all record of these activities.  Conduct continual surveys of all offices to determine the need for additional security services and make corresponding recommendations to the hotel& apartment management.  Monitor all activities in public areas to ensure adequate security coverage is maintained.  To administer or arrange first aid equipments in case accident occurred in Hotel & apartment premises.  To be fully familiar with the handling of a fire alarm situation and be able to operate the various commands of the Control Room.  To be constantly alert for security or safety breach detrimental to the Hotel& apartment.

* Quality Management System (QMS) 1- Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan 2- Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs 3- Implement all relevant procedures described in the Quality Management System (QMS) 4- Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies 5- Update quality documentation and communicate to carry forward lessons learned from quality concerns 6- Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits 7- Ensure corrective actions are undertaken to address non conformities found 8- Attend various meetings and action/communicate instructions 9- Produce written reports and make presentations 10- Set department objectives/KPIs and review and assess ongoing performance of direct reports 11- Hold yearly external audit performance meetings within business/function unit and with Certification Bodies 12- Hold 2 times a year of internal audit meeting with business/function unit and internal auditor or consultant 13- Hold 2 times a year of management meeting with business/function unit and internal auditor or consultant * Business Legal Service 14- Consult with law firm and legal adviser responding to legal requests from all business units and function units such as reviewing business agreement with supplier, sales contract, service contract, applying exclusive distributorship license, others upon request. 15- Collaborate with Corporate Marketing Specialist to develop corporate working forms for internal and external usage. 16- Participate in the development and presentation of compliance training for all business units and function units, to increase awareness of trade compliance laws and regulations, and facilitate strategic business solutions. 17- Identify and report potential policy and legal violations and risks to management, while taking immediate corrective actions as appropriate. 18- Drive compliance with applicable laws, regulations, and best business practices. 19- Compile data or reports for internal and external audit purposes.

Hygiene Managers are responsible for supporting good Health and Safety practices within the Food Manufacturing process, through the development of the cleaning processes and equipment used, and training provided.

1. Work with GM to reach KPI 2. Work with GM on strategy, forward planning and its implementation 3. Work with Operations and Chefs to ensure the roster are workable 4. Interview new staff for considered employment by WDL 5. Work with GM and departments in developing and marketing the business in collaboration with all service supports 6. Responsible for daily running of operations 7. Conduct all upgrading of policy on customer service and quality of service 8. Host weekly meeting with all department present 9. Update menu and promotions items with Chefs 10. Create regular events to promote and enhance the business 11. Arrange all maintenance and repairs in a timely manner 12. Solve customer complain or issues 13. Create and implement training programs for Operation staff 14. Continuously review cost control management of all budget 15. Be a good communicator at levels of business, internal and external with a focus on customer relationship and service 16. Realize and present to GM, on a weekly basis, an analysis of weekly and aggregated result with needed action plans to reach company targets 17. Make sure all standard operation procedure are up to date and being met 18. Oversee occupational health and safety 19. Increase the profitability while keeping high standard and quality 20. Insures a good follow-up by assistant manager of procedures on a daily basis 21. Improve and update standard sanitation procedures 22. Drive support service team to operations efficiency 23. Acts as company public relation representative 24. Gives and takes actions for improvement 25. Achieve the economic and qualitative objects as defined by budget and company strategy

- Execute the designed Sales activities/Distribution plan and coverage shop-floor execution for the products within his/her assigned territory. - Collect orders from the customers - Process purchase orders (including customers’ credit status checking) and deliver orders (for SR who perform duty on Up Country & Out-skirt of Phnom Penh only) - Do payment collection and monitoring of collectibles (for SR who perform duty on Up Country & Out-skirt of Phnom Penh only) and do regular coverage of the customers and keep track of their needs - Plan sales activities in his/her assigned territory to maintain and increase sales and prepare weekly and monthly reports to Sales Supervisor and; - Follow up all SOP related to the job and handle customers complaints and solve problems in the soonest possible time and implement marketing activities such as Promotional Communication, POSM placement, Products Display... in outlets within the assigned territory - Maintain good communication among colleagues and try best in following the culture of our company and performs related duties as required.

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team