• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
• Define and recommend strategic for the service and the product to enhance the market growth and revenue
• Assist in the development of the annual sales and marketing plan
• Communicate the value proposition of Face line services and products to the sales team and develop the sales tools that support the selling process of your products
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Maintain records of customers who do not make a purchase and follow up as needed.
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Gathering market and customer information and to understand competitor’s price and products.
• Making accurate, rapid cost calculations and providing customers with quotations;
• Coordinates proper property resources to ensure efficient and stable sales results
• Sales & Marketing database – updating where necessary to allow effective promotions
• Prepare and design the specification for new service and products
• Conduct Research and provide support to supervisor to identify the market needs
• Survey regularly on competitors activities and collect all necessary information and materials
• Prepare daily, weekly and monthly research and products report
• Meet Sales target as assigned by the manager
• Greet and approach customers arriving at AnAnA’s showroom
• Assist the customer with any enquiries and attempt to understand the customer's needs, price range and so on, as rapidly as possible
• Provides viewings and discussions of appropriate products: hardware and accessories within the showroom; in order to complete a sale, s/he may draw a customer's attention to key features of a product or perhaps re-negotiate a product's selling price.
• Involve in chasing potential sales leads, as well as contacting previous customers to check their satisfaction with their purchase or to inquire as to whether they are looking for a new product
• Escalate customer’s complaints/issues to Sales Showroom Supervisors in case s/he cannot deal with customers
• Ensure proper display and arrangement of products in assigned showroom area
• Count, refill, clean & cover products in showroom
• Ability of explaining warranty policy
• Teamwork—how well getting along with other peers
• Ability in dealing with customer complaints
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Control the assigned inventories in the warehouse
• Ensure that all inventories are categorized properly stored in the warehouse for easy control
• Clean up all equipment and keep order in proper place
• Daily compare with recorded to find out the mismatching
• Prepare and send report go Manager
• Take the design “brief” to record requirements and company needs
• Work with a wide range of media and use graphic design software
• Think creatively and develop new design concepts, graphics and layouts
• Prepare rough drafts and present your ideas and seek approval full approval
• Suggest to the team on strategies to reach a particular audience
• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess hardware issues and recommend repairing solution and service pricing
• Repair hardware and/or similar devices at both AnAnA Service Center and outside
• Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement
• Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues
• Properly pack the repaired PC/other hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader
o Define and recommend strategic for the service and the product to enhance the market growth and revenue
o Assist in the development of the annual sales and marketing plan
o Communicate the value proposition of Face line services and products to the sales team and develop the sales tools that support the selling process of your products
o Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
o Maintain records of customers who do not make a purchase and follow up as needed.
o Cold calling to arrange meetings with potential customers to prospect for new business;
o Gathering market and customer information and to understand competitor’s price and products.
o Making accurate, rapid cost calculations and providing customers with quotations;
o Coordinates proper property resources to ensure efficient and stable sales results
o Sales & Marketing database – updating where necessary to allow effective promotions
o Prepare and design the specification for new service and products
o Conduct Research and provide support to supervisor to identify the market needs
o Survey regularly on competitors activities and collect all necessary information and materials
o Prepare daily, weekly and monthly research and products report
• Control the assigned inventories in the warehouse
• Ensure that all inventories are categorized properly stored in the warehouse for easy control
• Clean up all equipment and keep order in proper place
• Daily compare with recorded to find out the mismatching
• Prepare and send report go Manager
o Define and recommend strategic for the service and the product to enhance the market growth and revenue
o Assist in the development of the annual sales and marketing plan
o Communicate the value proposition of Face line services and products to the sales team and develop the sales tools that support the selling process of your products
o Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
o Maintain records of customers who do not make a purchase and follow up as needed.
o Cold calling to arrange meetings with potential customers to prospect for new business;
o Gathering market and customer information and to understand competitor’s price and products.
o Making accurate, rapid cost calculations and providing customers with quotations;
o Coordinates proper property resources to ensure efficient and stable sales results
o Sales & Marketing database – updating where necessary to allow effective promotions
o Prepare and design the specification for new service and products
o Conduct Research and provide support to supervisor to identify the market needs
o Survey regularly on competitors activities and collect all necessary information and materials
o Prepare daily, weekly and monthly research and products report
• Meet Sales target as assigned by the manager
• Greet and approach customers arriving at AnAnA’s showroom
• Assist the customer with any enquiries and attempt to understand the customer's needs, price range and so on, as rapidly as possible
• Provides viewings and discussions of appropriate products: hardware and accessories within the showroom; in order to complete a sale, s/he may draw a customer's attention to key features of a product or perhaps re-negotiate a product's selling price.
• Involve in chasing potential sales leads, as well as contacting previous customers to check their satisfaction with their purchase or to inquire as to whether they are looking for a new product
• Escalate customer’s complaints/issues to Sales Showroom Supervisors in case s/he cannot deal with customers
• Ensure proper display and arrangement of products in assigned showroom area
• Count, refill, clean & cover products in showroom
• Ability of explaining warranty policy
• Teamwork—how well getting along with other peers
• Ability in dealing with customer complaints
• Control the assigned inventories in the warehouse
• Ensure that all inventories are categorized properly stored in the warehouse for easy control
• Clean up all equipment and keep order in proper place
• Daily compare with recorded to find out the mismatching
• Prepare and send report go Manager
• Take the design “brief” to record requirements and company needs
• Work with a wide range of media and use graphic design software
• Think creatively and develop new design concepts, graphics and layouts
• Prepare rough drafts and present your ideas and seek approval full approval
• Suggest to the team on strategies to reach a particular audience
• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess hardware issues and recommend repairing solution and service pricing
• Repair hardware and/or similar devices at both AnAnA Service Center and outside
• Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement
• Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues
• Properly pack the repaired PC/other hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader