- Respond to and resolve help desk requests - Upgrade systems and processes as required for enhanced functionality and security issue resolution - Administrate infrastructure, including firewalls (Pfsense, Fortinet, Sophos, iptables, firewall, Snort…), databases, malware protection software and other processes - Review application logs and monitor operation of network performance on daily basis. - Install hardware, software for servers (MS Server, Linux) and test computer-related equipment - Maintains documentation, IT standards, IT Policy, IT Quality, procedures & processes.

- Writing promotion content and direct implement advertising campaigns on Facebook under the approved budget. - Contact to Restaurant, coffee shop and e.c.t for co-operation advertising our service. - Keep track, analyze, statistics of the data, edit and optimize the advertising campaign (report the advertising from other competitive company)

• ទំនួលខុសត្រូវការងារ - ចុះទៅផ្សព្វផ្សាយ និងជួបផ្ទាល់ជាមួយអតិថិជននៅខាងក្រៅ - បង្កើនការលក់ នឹងមានទំនាក់ទំនងល្អជាមួយអតិថិជន - រៀបចំឯកសារក្នុងការចុះកុងត្រាជាមួយអតិថិជនប្រើប្រាស់សេកម្មអ៊ីនធើណេត

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

- Lead and manage support engineer staff - Instruct and advice staff related process of technical trouble shoot. - Clarify and escalate all critical case to team and management - Well understanding and follow the strategy plan from management - Apply sop strategy, proactive, reactive procedure in daily operation. - Clarify overtime, weekly and monthly report of each staff. - High respond to customer & Management strategy. * Solutions Support Team Leader - Lead and manage solutions team to complete task or project effectively - Instruct and advice staff relate process of solution - Follow up and update project status assigned by management. - Manage staff report - Analyze scope of work of solution project, cost effective - Assign task and evaluate staff performance

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• App design and coding • Native or Hybrid app writing is preferable (Android/IOS) • Backend web services knowledge (APIs request) • Knowledge of UX and UI design • Writing clean code, unit tests, and code reviews • Environment setup, build and software deployment • Creativity, work brainstorming and reporting • Complex problem solving

• Coordinate team/sub-contractor’s team for onsite • Coordinate and guide sub-con to fix link quickly based on SLA. • Arrange team onsite audit the network, UC, splitter box and fiber route. • Arrange own fiber team maintain network to reduce monthly incident. • Arrange own fiber team onsite to prevent network cut when get notification from Gov-project, RTC, EDC or constructor. • Monitor contractor & sub-contractor performing conduit installation cable placement & splicing. • Responsible for maintenance and testing of fiber optic patch cords perform cable splicing and acceptance testing. • Monitor contractor, vendor & customer co-location maintenance equipment placement & testing. • Proactively seeking & identifying potential network problems and addressing the issue before becoming service events. • Perform OTDR acceptance testing. • Conduct site survey to ensure fiber quality cable and follow standard of link budget. • Document all information’s into database and keep up to date to ensure high restoration. • Report to manager regarding to issue/risk in network and plan for improvement. • Weekly and monthly submit report to manager. • Maintain good relationships with EZECOM Customers and Potential EZECOM Customers.

• Software Design • Development and Code control • Operational tools and monitoring software • Virtual Server Maintenance • Virtual Server Capacity Planning

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

- ស្វែងរកពត៌មានតាមរយះខុនដូ, អាផាតមិន, ជួលការិយាល័យដើម្បីសហការ - ការហៅទូរស័ព្ទប្រចាំថ្ងៃដើម្បីស្វែងរកព័ត៌មាននិងថែរក្សាដៃគូរ - ចេញទៅមើលដៃគូប្រចាំថ្ងៃ - កិច្ចប្រជុំនិងការដោះស្រាយដើម្បីស្វែងរកដំណោះស្រាយក្នុងការសហការជាមួយដៃគូដើម្បីផ្តល់សេវាអ៊ិនធឺណេត - កសាងទំនាក់ទំនងជាមួយដៃគូសម្រាប់រយៈពេលវែង - រៀបចំឯកសារនិងកិច្ចសន្យា - របាយការណ៍ប្រចាំថ្ងៃទៅនាយកគម្រោង - ភារកិច្ចផ្សេងៗទៀតដែលត្រូវពិភាក្សានៅក្នុងបទសម្ភាសន៍

Support marketing campaign, event and branding through designing artworks by the given guideline and concept. Design and layout such as (flyers, posters, banners, books, logos, invitations, name card, standee etc. Communication with sales and other related department.

- Following Training Plan - Brainstorming Training Contents - Making Training Slides - Training Staffs - Creating Quiz and Evaluating trainee’s answer - More work assigns by manager

- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.