- Run support any work concern with IT & Network system - Maintenance computer, printer repair any trouble happen - Other task assign by Senior IT

Key responsibilities... • Design and install well-functioning computer networks, connections and cabling • Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network • Inspect LAN infrastructure and fix minor or major problems/bugs • Test and configure software and maintain and repair hardware and peripheral devices • Evaluate network performance and find ways of improvement • Organize and schedule upgrades and maintenance without deterring others from completing their own work • Do regular data backups to protect the organization’s information • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Job Description Senior Core Banking System Officer is responsible for controlling and supporting bank's user over all issues concerning core banking system; Daily (working hours) maintenance and monitoring of above stated system to keep them in stable service 24/7; Running End of Day, End of Month and End of Year procedures, if necessary change time to night shift, Must to obey the Night Shift rule; Auditing and Administrating on Security user maintenance; Simulating, applying all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Location Head Office, Phnom Penh (1 Post). Duties and Responsibilities Control and Support of bank’s user over all user issues concerning above stated system. Audit and Administrate on Creating new user, transferring and disabling users of above stated system. Daily (working hours) maintenance and monitoring of above stated systems in order to keep them in service 24/7 (only for those systems which must be 24/7) and reporting to supervisor about any errors, slowness or unavailability of services. Execution of End of Day, End Of Month and End of Year procedures; if necessary change time to night shift, Must to obey the Night Shift rule. Simulate, apply all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Be responsible for keeping employees of training about above stated system. Willing to perform sundry duties as assigned by supervisor. Integrity.

-Configure, install, and maintain IT related software, Hardware such PC, CCTV, etc… -Setup and maintenance Network such Router, Switch, and other peripheral devices. -Provide support to our Internal and Customer under supervision from Team Leader -Provide coordination of facilities issues as required -Other tasks assigned by Team Leader

•Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures. •Organizing, attending and participating in stakeholder meetings. •Documenting and following up on important actions and decisions from meetings. •Preparing necessary presentation materials for meetings. •Ensuring project deadlines are met. •Determining project changes •Providing administrative support as needed •Undertaking project tasks as required. •Developing project strategies •Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. •Assess project risks and issues and provide solutions where applicable. •Ensure stakeholder views are managed towards the best solution. •Chair and facilitate meetings where appropriate and distribute minutes to all project team members. •Create a project management calendar for fulfilling each goal and objective •Perform cost-benefit and return on investment analyses for proposed systems to aid •Management in making implementation decisions. •Establish and maintain regular written and in-person communications with department heads, and end users regarding pertinent project activities. • Work alongside Finance department to manage project costs. • Update job knowledge by participating in educational opportunities; reading professional publications

• Meet and discuss with users or product owners to understand about their project requirements. • Analyse the project scope based on the requirement and technical logic. • Work closely with technical stakeholders to understand the change impact and raise concern in new and changed requirements. • Estimate project timeline. • Feedback to the product owner with feasibility study. • Design template, database, and process workflow. • Implement the product by conducting certain configuration/development. • Coding and scripting the related applications/portals. • Conduct testing scenarios and test procedure that cover all on the requirements and coordinate with product owner for UATs. • Maintenance and application support.

•Plan, design and help the networking team in establishing a network knowing the requirements of the organization or the clients •Design specifications for establishing security in the networks and protecting vulnerable database •Coordinate with the hardware and software suppliers, negotiate with them and place necessary orders •Plan the budget for network, recommend proper software and hardware such as routers, hubs, hard disks, wires, etc., for networking understanding the type and use of the network •Troubleshoot any kind of hardware and software problems at the end users’ site and make sure that there is no problem in accessing any resource for the users •Update the systems regularly with antivirus, firewall and spyware and protect any kind of viruses and breakdowns in the network •Maintain remote monitoring systems and keep a track of the use of resources provide to the employees and the end users •Sets authentication and authorization and restricts users from accessing important and vital information available

• Assist All User problem • Check and monitor Internet connection • Solve all problems Related to IT • Maintenance all Computers • Monitor Internet Connection and speed using • Set up computer • All Software must up to date • Install software and hardware • Install and configure computer peripheral devices (printer and scanner) • Has knowledge regarding to basic coding (edit) • To develop, customize and modify feature on existing web application. • Eager to learn new technologies.

- Develop website in Dynamic & Static with E-Commerce function - Web-Application programming - Web service architecture design - Assist clients to resolve service issues - Provide training to our customers to help them prevent repeated issues

• Monitor, maintain service availability for customer to meet service level agreement • Take quick action for attending service after getting task from supervisor • Keep on time for appointments with customers requested. • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers. • Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team. • Provision and activate the services offering customers • Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors • Restore service as quickly as possible to minimize impact customer's business • Operation and maintenance NMS alert system to response incident on time • Ensure network quality and minimize impact customer's businesses • Receive, document and record all incidents notification in system • Troubleshoot and escalate ticket to higher level for customers and network issue • Closely monitor network operation and follow up with customers with specific time for incident

Job Overview: The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed. 1-Responsibility: -Support Sales Team for technical solution part to customer via phone call, chat or meeting. -Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers. -Understands customer’s business requirements and be able to translate it into technical solutions requirement. -Create the proposal by define scopes, technical specification, and budget for the project basis. -Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective. -Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team. -Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service. -Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

- Install and support LANs, WANs, Email server, Internet, and intranet systems; - Maintains network and system performance; - Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage..; - Branch data daily back up monitoring; - Provide the basic level troubleshooting to the users in both hardware and software; - Provide the training to the users for the new system or technology; - Coordinate for refill ink and repair toner or printer for Head Office and branch; - Manage and update GROW website and Facebook; - Preparing user manual and guideline for the application software; - Maintenance both hardware and software; - Maintenance Computers, printers and network (virus scanning and protecting, set up any software, printer….) - Other task may assigned by Head of IT department.

•Provide oversight and management to the IT Business Application team to deliver IT services •Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools •Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates •Manages the release process for applications which includes effective department wide and end user communication •Manages testing scripts and identifies opportunities for improvement •Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team. •Addresses individual staff performance problems as needed •Manages delivery and SLAS by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications •Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups •Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies •Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies •Assists with the preparation of budget for IT systems and services related interfaces and applications •Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry •Maintains a strong understanding of technology and its application to achieve business objectives •Prepares analysis and or proposals for other enterprise departments when necessary •Serves as an internal consultant to other IT management staff and operations community as needed •Develop and maintain an effective on-call rotation for 24/7 support •Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

• Perform first- level problem resolution of reported network Incidents and escalate to L2/ L3 staff as required. • Experience in monitoring and administration of ZTE and H3C devices. • Should be able to troubleshoot issues by finding root cause. • Hands on experience in administration of network devices like switches, routers, firewall and VPN tunnels, etc. • Maintain virtual cloud environments Hyper-V. • Control and repair all IT accessories within company. • Understand networking best practices and apply them for both new requests and incidents • Excellent knowledge in NAT and IPsec VPN configuration. • Supports applications including Internet email systems, DNS, public Internet and internal Intranet Web services, and network management platforms on enterprise-wide system • Monitoring and analyzing network performance, security, stability, and improving the network environment. • Should be available 24*7 support any critical situation. • Other task will be assigned line manager.

-Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem -Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat -Coordination and reporting to provider/vendor for any fault & escalation -Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. -All the issues are recorded to ticket system -Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken. -Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions. -Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security. -Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking. -Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response. -Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems. -Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. -Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. -Maintains real-world, working knowledge of network-related technologies -Arrange and notify customer for any maintenance -Reporting *Monthly Upstream/ Provider Outage Report *Monthly report for VIP/SLAN customer service performance and outage *Daily Report