•Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks •Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements •Organizes support, troubleshooting, and repair for IT equipment and networks •Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary •Establishes relationships with technology and component vendors •Oversees IT support department staff, including education, training, and call center specialists. •Advises human resources colleagues on staffing needs and participates in the hiring and training process •Manages departmental budget and tracks spending on equipment and staff •Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data •Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases •Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments •Offers specialized expertise in IT demands for a particular industry, such as education, finance, or manufacturing

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

Job Description: - Work closely with other member in company or team work. - Develop Web App applications - Participate in workflow and process, technical review, meeting and discussion - Conduct code review, Testing and Prepare documents - Be able to develop both Android & iOS app is more preferable - Design template, database, and process workflow - Other tasks required by IT Manager.

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

KEY RESPONSIBILITIES Keeps Team Lead current on project status Works closely with Software Developers and Business Analysts Develops and executes test cases from test specifications or business requirements to allow for rigorous testing of product functionality Maintains and executes manual regression test scripts Run identified test cases for identified functionality Ability to work as part of a team and willingness to jump in and do what it takes to deliver on commitments will make you a successful part of the product - development organization Work with the IT Management Team and/or Project Managers to plan and - schedule test cycles Provide effective communication (technical and non-technical) with team members in multiple locations

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

- Run support any work concern with IT & Network system - Maintenance computer, printer repair any trouble happen - Other task assign by Senior IT

KSD IT SOLUTION are looking for web developer who working with - Developing web-based applications and user interfaces using a variety of platforms, such as PHP, Java Script, angularjs, Bootstrap, Nodejs. - Collaborate with cross-functional teams to analyses, design and plan for new features. - Ensure applications meet quality standards. - Troubleshoot problems and implement solutions. - Code and deploy applications in a cross-platform, cross-browser environment. - Maintain all company website and web applications. - Write clean, readable code and tests. - Provide new suggestions for improvement applications and developments. - Create documentation, such as user manual, technical documents or other as required by Line Manager - Any other work that the line manager may reasonable request the job holder to perform. - company provide​ accommodation (home for stay)

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

Graphic design solutions are required for a huge variety of products and activities, such as websites, advertising, magazines, posters, product packaging, displays, and corporate identity. The work demands creative flair, up-to-date knowledge of industry software and a professional approach to time, costs and deadlines.