• Strong in conceptualize creatively, visualize and execute graphic design work & branding • Maintain visual consistency across all visuals that are produced for the brand • Nurture and lead junior designers • Manage and assign workload for junior designers • Think creatively and develop new design concepts, graphics and layouts • Good awareness of latest design trends, interactive and new media • Be able to participate in brainstorming sessions and contribute creative ideas • Work as part of a team with marketers, designers and sales

• Initiate and develop the design concept to match the requirements • Create the design that is attractive and tells the message across with high visual impact to the intended audience • Consistent and correct use of corporate logo, colors, identity and product images • Design the pricelist, promotional material, layout and other materials • Meet the project deadline

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Meet Sales target as assigned by the management • Maintain and build up relations with enterprise customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Introduce other services of the company to existing corporate customers • Lead generation: conduct cold-call and visit customers • Follow up and update sales status • Understand the products of the company and customer’s requirement • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents; • Prepare request for payment for the customer’s commission, cash advance & cash payback. • Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend • Assist Sale Admin Team Leader & other department in dealing with the existing customers • Maintain all proper documents processed for the receipt of good and suppliers • Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management • Provide general administration support to Sale Admin Team Leader & CEO as required. • Do other tasks as required by Management and Team Leader

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly. • Draft map drawing with clear numbers of pole for reference • Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand) • Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable. • Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground. • OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as: o Complete new installation case on time, complete survey case as requested, o Work closely with NOC, TS, CS & Sales Team, o Responsible for all maintenance cases on time,

• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents; • Prepare request for payment for the customer’s commission, cash advance & cash payback. • Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend • Assist Sale Admin Team Leader & other department in dealing with the existing customers • Maintain all proper documents processed for the receipt of good and suppliers • Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management • Provide general administration support to Sale Admin Team Leader & CEO as required. • Do other tasks as required by Management and Team Leader

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents; • Prepare request for payment for the customer’s commission, cash advance & cash payback. • Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend • Assist Sale Admin Team Leader & other department in dealing with the existing customers • Maintain all proper documents processed for the receipt of good and suppliers • Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management • Provide general administration support to Sale Admin Team Leader & CEO as required. • Do other tasks as required by Management and Team Leader

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management