Customer Service Officer 245

Job Type Full Time
Job Function Customer Service
Position Level Fresh/Entry Level
Year of Experience < 2 years
Qualification Bachelor's Degree
Preferred Gender Female
Age 18 - 50 year old
Working Day 5 (1/2)-day work/week
Working Hour Office Hour
Location Phnom Penh
Contract Duration
Posted Date 19 Sep 2020
Salary Offered

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• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office
Company Name MekongNet
Industry Telecomunication
Location AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,Phnom Penh
Contact Person
Contact Number 023 226 622
Contact Email career@mekongnet.com.kh
MekongNet