• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Ensure the best impression of the clinic for direct walk-in visitors or phone calls • Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum… • Monitor and maintain cleanliness, sanitation and organization of assign work areas • Daily cash collection from customer & receipt for cash or cheque collection from customers • Maintain correct cash balances at cash registers • Assist in controlling stock and preparing some reports • Other tasks assigned by General Manager

Web software design and development but not restricted to it. We expect you to be part of the team and contribute to all aspects of the product development, including Web development, requirement capture, test and validation.

• Control all office inventories by accurately labeling them and recording – quantity, condition, user names in the warehouse system • Files all supporting documents of all inventory for references • Process inventory approved request to relevant personnel to get requested inventory in a timely manner • Conduct periodically inventory counting to ensure accuracy between data in warehouse system and actual inventories. • Conduct inventory clearance list with resigned/terminated employees • Prepare gasoline expense report with delivery team and process it to Finance Department. • Provide reporting support to Delivery Team as required • Provide other supports requested by line manager • Conduct analyses related to fixed assets as requested by management. • Manage all new and existing accounting processes for fixed assets and leases for the other departments, including additions, disposals, and related depreciation. • Work with the business to ensure accruals are complete and accurate at each period end. • Work with technology teams to accurately record software development costs. • Support the annual audit and quarterly reviews, providing necessary documentation and support. • Support departmental and business leaders by providing accurate information/analysis. • Other job required by management.

Client Service Advisor is responsible for contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products including understanding customer needs and choices, the communication of product features and its benefits and dealing with customers either process account opening or resolve any account related issues. Location Phnom Penh and Provincial Branches (20 Posts). Duties and Responsibilities - Identify sales opportunity, implement cold call program, and take appropriate actions to influence customer buying behavior by delivering the effective consultative service to both new and existing customer. - Process customer account opening over the counter to achieve individual set deposit target. - Verify customer identification and required documents to confirm their eligibility for account opening, and follow up any incomplete documents. - Resolve account service related issues which aim to provide effective customer satisfaction and retention. - Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes. - Maintain the superior product and service knowledge to ensure the quality of customer service provided. - Create effective referral networks including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services. - Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain the market share. - Promote the Bank’s products and services to create the brand awareness and customer traffic.

• Owner/Tenant Relations: Manage overall customer relations, customer complaints and services delivery. Follow up all issues with the owners of the property. Communicate effectively and regularly with customers to ensure a high level of satisfaction with the services being provided. Ensure consistent and uniform delivery of services. • Financial Budgeting and Reporting: Manage budget process. Review operating statements and reports to ensure compliance. Develop and oversee cost control initiatives. Review and recommend major capital expenditure programs. • Houses handover management: Manage a contract administration team. Manage and follow up all the houses handover process to customers. Solve all problems related to the house handover process. Keep all related documents after the handover process finishes. • Customer Care Unit: Provide directives and guidance to Customer Care Unit staff. Involve in negotiations and resolution of issues/requests for house revision/modification with property residents or tenants. • Operations management: Implement and oversee maintenance program for all properties. Oversee service contract awarding and effectiveness. Oversee all life, security, safety and health initiatives for residents in Orkidé Villa projects. Develop, implement and oversee innovative best in industry practices. Ensure facilities operate within the objectives of the residents and the business plan. • Staffing. Oversee the recruitment, hiring, training, and performance of staff under the department. • Projects: Represent the company in meetings with professionals, industry fora and government institutions to generate relationships for future business development. Address business opportunities, investments and challenges through both internal, external organizational and networking activities. • Leadership: This position requires excellent leadership skills who can help take our management team to a higher level. • Do other tasks as assigned by COO.

• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess hardware issues and recommend repairing solution and service pricing • Repair hardware and/or similar devices at both AnAnA Service Center and outside • Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement • Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues • Properly pack the repaired PC/other hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader

• Manage branding of ANANA to its best value and high visibility • Manage product marketing to gain awareness and get the message across to external and internal clients • Identify market size, competitors, demands, segmentation and concise business positioning • Develop go-to the-market strategies to address new market as well as retaining existing market base. • Analyze and manage profitability by product • Develop products to targeted market • Perform other tasks assigned by the management

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

Please help to Apply we need Urgent

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

Location: Head Office-Phnom Penh Report to: Head of Non-Credit Product Management Deadline: 31-Aug-2020 Duties and Responsibilities: - Identify market opportunity, customer needs, competitors landscape & analysis. - Prepare the product concept design including business model, feature offering, pricing, sales and service model, go-to-market strategy, and business process. - Assess on feasibility, regulatory requirement and impact with legal and compliance. - Prepare business requirement with system vender for system development or enhancement. - Facilitate with related stakeholder for preparing risk assessment, risk mitigations, financial budget, assumption, projection and P&L analysis. - Be able to lead a project and prepare for project planning, timeline for project activity, especially sale plan, communication plan, resource planning and manage the entire product launch process. - Develop the detail product policy, procedures, and guideline and process or workflows. - Prepare the UAT test cases, form up the UAT team to test the newly product development and enhancement. - Monitor the product performance and analysis the performance compares with the competitors to ensure the banks stay competitive in the market. - Equip the product knowledge to related stakeholders especially sale force team. - Perform other tasks assigned by supervisor.

• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess hardware issues and recommend repairing solution and service pricing • Repair hardware and/or similar devices at both AnAnA Service Center and outside • Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement • Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues • Properly pack the repaired PC/other hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities