• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

 Welcome the customers  Recommend product to customer  Provide service and get order from customer  Keep order and sanitation in the restaurant  Calculate and issue receipt to customer  Other task assigned by manager

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Software Design • Development and Code control • Operational tools and monitoring software • Virtual Server Maintenance • Virtual Server Capacity Planning

• Visit customers with sale team to consult and do project site survey • Support sale team to provide solution to customers • Network (LAN/WAN) designing and implementing • Troubleshooting and performance customer’s network • Ensure full company’s policy and department processes, procedures and best practices. • Work with team and research to build the qualified & satisfied solution • Build up skill bases for all relevant technologies. • Other assignment assign by manager

• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess hardware issues and recommend repairing solution and service pricing • Repair hardware and/or similar devices at both AnAnA Service Center and outside • Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement • Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues • Properly pack the repaired PC/other hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader

• Management Information System • Help to training new staff on how to use the system and other program • Set up and maintain the office computer equipment all departments • Performing database backup and restoration • Up to date of Anti-virus for all users as needed • Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings • Check and maintain all kind of electronic devices, like printers, computers, tablets, etc. • Configure e-mail and prepare PC/Laptop for new staff • Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System • Other tasks assigned by the IT Network Administrator

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• Take the design “brief” to record requirements and company needs • Work with a wide range of media and use graphic design software • Think creatively and develop new design concepts, graphics and layouts • Prepare rough drafts and present your ideas and seek approval full approval • Suggest to the team on strategies to reach a particular audience

• Meet Sales target as assigned by the management • Maintain and build up relationship with customers at the assigned area • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status. • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline and report • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess hardware issues and recommend repairing solution and service pricing • Repair hardware and/or similar devices at both AnAnA Service Center and outside • Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement • Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues • Properly pack the repaired PC/other hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Take the design “brief” to record requirements and company needs • Work with a wide range of media and use graphic design software • Think creatively and develop new design concepts, graphics and layouts • Prepare rough drafts and present your ideas and seek approval full approval • Suggest to the team on strategies to reach a particular audience

GREAT OPPORTUNITIES We're hiring now for our new Start-Up An international challenges with French company based in PP Needs : 1 assistant general manager Be our eyes and hears in Cambodia The main responsibilities of the Sales Representative will be to: - Participate in the company's product strategy and in the study of its positioning on the market, - Detect new market and product opportunities by anticipating and analyzing customer expectations, - Ensuring compliance with commercial policy, Working day : Mon-Frid & Sat Morning Start from 200$ - 400$ according experience + BONUS Contact us on mail contact@birdyasia.com or by telegram, Line or whatsapp TEL : 078 371 371