• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

-Get order by telephone from customer -Input order data to system -Report order from customer to Restaurant Manager & Rider -Other task assigned by manager

i) JOB DESCRIPTION - Support marketing team to deliver the company objectives - Check or follow- through the marketing representative‘s implementation of plans and achievement of the objectives - Take extra effort to deliver the company’s objectives - Strongly cooperation and support team growth - Product marketing to build the brand equity and product profitability - Promote the product in digital platform and handing requires - Conduct boosting display - Provide design concept marketing tools (Photos, Videos, Banner, Sticker….etc.) - Prepare daily, weekly, monthly and report to manager - Other tasks assigned by Sales & Marketing Manager

• Define and recommend strategic for the service and the product to enhance the market growth and revenue • Assist in the development of the annual sales and marketing plan • Communicate the value proposition of Face line services and products to the sales team and develop the sales tools that support the selling process of your products • Maintaining and developing relationships with existing customers in person and via telephone calls and emails; • Maintain records of customers who do not make a purchase and follow up as needed. • Cold calling to arrange meetings with potential customers to prospect for new business; • Gathering market and customer information and to understand competitor’s price and products. • Making accurate, rapid cost calculations and providing customers with quotations; • Coordinates proper property resources to ensure efficient and stable sales results • Sales & Marketing database – updating where necessary to allow effective promotions • Prepare and design the specification for new service and products • Conduct Research and provide support to supervisor to identify the market needs • Survey regularly on competitors’ activities and collect all necessary information and materials • Prepare daily, weekly and monthly research and products report

- Welcome customers - Responding to customer inquiries. - Check ticket and booking ticket - Completing a required report in system, sending to team leader/supervisor - Able to work independently with strong follow up tenacity - Other related duties as manager assigned Job Requirement

• Meet Sales target as assigned by the manager • Greet and approach customers arriving at AnAnA’s showroom • Assist the customer with any enquiries and attempt to understand the customer's needs, price range and so on, as rapidly as possible • Provides viewings and discussions of appropriate products: hardware and accessories within the showroom; in order to complete a sale, s/he may draw a customer's attention to key features of a product or perhaps re-negotiate a product's selling price. • Involve in chasing potential sales leads, as well as contacting previous customers to check their satisfaction with their purchase or to inquire as to whether they are looking for a new product • Escalate customer’s complaints/issues to Sales Showroom Supervisors in case s/he cannot deal with customers • Ensure proper display and arrangement of products in assigned showroom area • Count, refill, clean & cover products in showroom • Ability of explaining warranty policy • Teamwork—how well getting along with other peers • Ability in dealing with customer complaints

• To improve sales performance for ensuring the efficient and profitable operation of the Department Maintain and build up relations with enterprise customers • To step in to answer customer questions and issues when required • Find new customers • Follow up and monitor the sale activities of Sub-Distributors • Implement strategies set by the company • Provide sale and marketing strategies sub distributors • Provide training, sale solutions, and strategies to salesmen • Survey the market situation and offer solution and strategies options • Prepare weekly and monthly report related to sub distributor activitiesParticipate in sales promotion activities • other tasks by manager

- Initiate and update Policy and Procedure - ensure that effective risk management practices are adhered - identify market and country-specific factors that impact risk - identify and assess the main compliance risk issues facing the company and plans to manage them - develop AML/CFT Compliance Program including automate Transaction Monitoring System (TMS) - Develop KYC checklist - Report of suspicious circumstances/transactions to the competent authorities (FIU) according to National Bank of Cambodia Requirements and inform about all suspicious events, if not explicitly prohibited by local laws or National Bank of Cambodia - Report promptly to the Executive committee on any material compliance failures - Ensure that the operating framework meets internal and External requirements especially rules and regulations of NBC - Develop an appropriate and effective compliance training materials - Review, challenge and roll-out of Compliance Policies and standards - Ensure that internal policies do not contravene current and/or proposed legislation, rules and regulations - Determine the impact of current rules and regulations of NBC

• Take the design “brief” to record requirements and company needs • Work with a wide range of media and use graphic design software • Think creatively and develop new design concepts, graphics and layouts • Prepare rough drafts and present your ideas and seek approval full approval • Suggest to the team on strategies to reach a particular audience

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Manage branding of ANANA to its best value and high visibility • Manage product marketing to gain awareness and get the message across to external and internal clients • Identify market size, competitors, demands, segmentation and concise business positioning • Develop go-to the-market strategies to address new market as well as retaining existing market base. • Analyze and manage profitability by product • Develop products to targeted market • Perform other tasks assigned by the management

- Prepare payment voucher - Check advance and purchase payment - Prepare fix asset list and check location fix asset movement - Check inventory report for purchase invoice and withdrawal voucher - Post journal entry into Quick Book - Filling document for close monthly - Other task assign by CFO

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

• Handle cash, credit, and check transactions with customers • Travel with Delivery Team to collect payment (cash/cheque) from customers as per schedules & locations • Print and hand out invoice/receipt/credit note/debit note to customers • Perform payment clearing in system • Maintain safe and deposit collection to company’s bank account • Prepare Payment Collection Report, AR Aging Report, and other reports of transactions for Line Manager • Ensure no counterfeit bills are received from customers • Assist Line Manager in handling petty cash transactions and reports • Can be traveling to the other province • Other tasks as assigned by Line Manager

• Be responsible for representing the company all brands; • Develop and implement programs for enhancing sales performance; • Develop and maintain relationships with new or existing customers via meetings, telephone calls and emails; • Visit customers or arrange meetings to discuss/present about our products; • Identify corporate customer needs and develop specific proposals for them; • Prepare sales contracts; • Maintain accurate/updated customer profiles, pipelines, sales leads & sales activities (e.g. sales visit plans, sale visit report, quotation, etc.); • Negotiate the terms of agreement with every corporate customer to close sales deals; • Be responsible for managing cost calculations and provide customers with best competitive quotations; • Coordinate with operations team to accomplish the work required to close sales; • Gather competitors and customer data through field sales activities in order to create awareness of local market trends and competitor’s activities; • Achieve monthly sales target; • Prepare report for COO; • Other tasks as assigned by COO.