• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Initiate and develop the design concept to match the requirements
• Create the design that is attractive and tells the message across with high visual impact to the intended audience
• Consistent and correct use of corporate logo, colors, identity and product images
• Design the pricelist, promotional material, layout and other materials
• Meet the project deadline
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Meet Sales target as assigned by the management
• Maintain and build up relations with corporate customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Provide IT support to customer, mainly related to internet service
• 主要面对互联网客户与提供IT技术支援
• Assist troubleshooting of networks, internet connectivity at customer site or within the company
• 辅助解决公司内部及客户网络连接问题
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, add or upgrade hardware and software, and configures wireless access point, router with wireless and related equipment
• 安装、设置、维护网络设置及其连接，布线，增减、升级软硬件；设置无线网络，路由器及其相关设备
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• 为客户配置网络安全及提供技术支援，例如防毒软件更新，服务器和相关主机安全设置等。
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• 设置客户端电邮并提供相关支持。（防毒软件，垃圾邮件过滤与扫描等电子邮件服务）
• Travel to customer site to install/configure modem/device & solve other related internet issues
• 到客户处安装/设置modem等设备，并解决相关连接问题
• Customers’ site survey and draw diagram, included laying cable
• 客户现场探测，并提供布线方案图
• POP maintenance
• 端点维护
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Visit customers with sale team to consult and do project site survey
• Support sale team to provide solution to customers
• Network (LAN/WAN) designing and implementing
• Troubleshooting and performance customer’s network
• Ensure full company’s policy and department processes, procedures and best practices.
• Work with team and research to build the qualified & satisfied solution
• Build up skill bases for all relevant technologies.
• Other assignment assign by manager
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
