• Provide professional secretarial & administrative services.
• Support Management to communicate with those departments for operations need.
• Support documents and memo preparation in both Chinese & English.
• Schedule meetings, prepare meeting materials/minutes, coordinate incoming/outgoing mail and draft meeting minutes/agenda in both Chinese & English.
• Assist with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage with or through related departments of the Company
• Manage inventory of assets and supplies, monitor critical level of stocks, source for suppliers and submit invoice.
• Coordinate between departments and operating units in resolving day-to-day administrative and operational problems.
• Manage files, reports, letters, memos and other relevant business documents.
• Assist in all day-to-day operation matters and perform multifaceted general office supports.
• Remain well-mannered and well-groomed as per department and company standards at all times.
• Adhere to the company policies and procedures.
• Perform other related duties as assigned.
•Ability to plan, coordinate and execute events and promotions
•Provide assistance to customers in a friendly and efficient manner
•Ability to work well with other departments to ensure events and promotions are carried out successfully
•Ability to work on one or more event(s) /promotion(s) at a time
•Prioritize tasks and use time effectively
•Accurately file events and promotion collateral
•Must be able to speak in front of crowds and use microphone to emcee events and promotions
•Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
•Performs related duties as needed
-Assists his supervisor to run the station efficiently, ensure the cleanliness of the food.
-Takes a responsibility for picking up the requisitioned goods from the storeroom and stock in the kitchen.
-Takes a responsibility for the cleanliness of the section assigned to him.
-Produces kinds of food in hot and cold kitchen either pastry.
-Cleans and stocks all kind of product and goods into the refrigerator.
-Checks and controls space for a la cart and event function.
-Works according to standard recipes.
-Establishes and maintain good relationships in his section.
-Follows hotel policies at all time.
-Performs any other duties as assigned by superiors.
-Develop housekeeping SOP, trains and evaluates housekeeping department’s employees performance.
-Directs activities of the housekeeping department in furnishing daily service to guest rooms and public areas.
-Assists operation manager in maintenance programs for guest rooms and public areas.
-Inspects premises, guest rooms, linen rooms, public areas and other areas to assure that employees maintain the property’s standards of housekeeping.
-Schedules special cleaning programs as required; window washing, carpet shampooing, vent cleaning, general cleaning and other programs may be included in the cleaning program directed by operation manager and housekeeping.
-Maintains a monthly inventory of guest and housekeeping supplies and linen, submitting requisitions to the operation manager for replacement of supplies and equipment.
-Originates work orders for needed repairs to guest rooms or public areas and review with operation manager.
-Issues all supplies and equipment for cleaning of guest rooms (and other areas), in accordance with policy and procedures.
-Purchases all basic cleaning implements, supplies and equipment as directed and advised by the operation manager.
-Prepares personnel forms by submitting up-to-date information as changes in status occur.
-Assures that all employee rules and regulations are followed and report any deviations to the operation manager immediately.
-Perform other tasks as assigned by operation manager.
•Dealing with schedule changes, employee call-ins, and other staffing issues
•Filling in for absent employees as needed to ensure smooth operation of the business
•Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
•Keeping day-to-day activities organized
•Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
•Motivating employees to perform well
•Maintaining a safe and clean work environment
•Training employees in proper safety procedures and providing training updates as needed
•Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials
•Managing projects as assigned and organizing teams to assist in these efforts
•Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
•Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
•Organizes support, troubleshooting, and repair for IT equipment and networks
•Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
•Establishes relationships with technology and component vendors
•Oversees IT support department staff, including education, training, and call center specialists.
•Advises human resources colleagues on staffing needs and participates in the hiring and training process
•Manages departmental budget and tracks spending on equipment and staff
•Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
•Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
•Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
•Offers specialized expertise in IT demands for a particular industry, such as education, finance, or manufacturing
-Prepares schedules for all employees according to the forecast and within the limits of the manning guide to ensure adequate manpower at all times and under the guidance of the operation manager
-Develop Standard Operating Procedure ( F&B SOP & Kitchen SOP) and clearly explain it to service staff.
-Ensures proper maintenance and cleanliness of all areas within the assigned restaurant and bar.
-Involves with planning of promotions, beverage purchases and pricing under the supervision of operation manager
-Ensures sanitary conditions according to health codes and hotel standards
-Supervises the daily operation under standards fixed by operation manager
-Organize function and set up conference or meeting rooms
-Propose training programs and continuously train subordinates to achieve highest level of professionalism
-Ensures correct handling of equipment to minimize breakages and losses
-Work closely with Chef or Assistant Chef to improve food quality and meet guest preference or expectation.
-Perform other tasks as assigned by operation manager.
Core Key Responsibilities/Accountabilities
- Deal with potential customers for promotion and selling services.
- Take outdoor visit to assigned territory.
- Ensure achievement of sales target.
- Ensure smooth and continuous service operations according to the company standard
- To behave in accordance with the work rules and instruction of the company.
- To work in accordance with the scope of work and maintain all related sales and marketing documentation to meet the goals and / or policies of the client.
- Gather information to make Weekly and Monthly Performance Report to report the results of sale and marking process to supervisors on a weekly basis.
- Attend training and seminars to develop the capacity of personnel and increase the efficiency of work according to the company's policy and the client.
- Other tasks as assigned by the supervisor (if any).
- Ensure accurate processing of membership application for new membership, withdrawal of membership, absent membership, etc.
- Attend meeting and take minutes of meeting
- Generate reports for meeting
- Plan, co-ordinate and attend New Members Introduction Evenings
- Plan and co-ordinate Interviewing Sessions for potential Members
- Respond to Membership correspondences related to resignation, permanent membership, absent membership, death, divorce, renewal of term membership, etc.
- Organize membership package for new Members
- Conducts Club tours to potential Members
- Updates and maintains the Membership system
- Relieve Front Office duty as and when required
- Any other duties assigned from time to time by the Membership Manager
- Attend to existing and new membership enquiries and be involved in membership recruitment program
- Maintain and update membership records, facilities and resources
- Administer Membership policies and practices
- Manage Waiting List and admission procedure
- Develop written operating procedure
- Attend Committee meetings and proficient in minutes taking
- Coordinate Introduction and Interview Sessions
- Maintain records and managing systems
- Prepare Notices, Circulars and assist in Annual General Meeting proceedings
- Compile monthly reports and statistics
- Membership projects and reviews.
Job Responsibilities
• Promoting and sale loan products
• Collecting and investigate documents for loan assessment
• Analyzing borrowers’ business plans and financial status
• Making field visit, appraise collateral and writ loan analysis report
• Monitoring and following up the whole loan process in order to ensure satisfactory of clients and prompt repayment
• Building and maintaining good relationship with clients and authority officers
• Maintaining the highest level of confidentiality with all information obtained
• Ensuring policy and guideline compliance
• Negotiating and decision making over setting conditions
-Promote product to customer
-Contact customer by phone
-Do sale report to manager
-Find customer
-Make appointment and go to customer place
-Other task by manager
• Manage technical aspects of key marketing systems
• Daily work with marketing automation, CRM, data services, and lead management methods
• Create, plan, implement and maintain KPIs
• Prepare and present KPIs on marketing and sales activities
• Analyze marketing and sales data
• Develop insights and make recommendations for improvement
• Monitor, manage and maintain data quality within the marketing database
• Evaluate new technologies to improve and optimize marketing and sales team performance