• Daily call follows up payment customer which due date • Daily check invoice list received from delivery team and follow up lack invoice from team delivery • Received phone call to support customers and sales about problem invoice issuing • Send Receipt to customer which transfer by bank as E-mail when customer suggest • Make all invoice that already paid as a book in each month • Other task assign by Manager

UI/UX designers design, create, test, and implement the graphic user interfaces such as mobile apps, web apps, and so on to provide a simple interface and a good user experience for Smart subscribers - Meet and discuss with product owners to understand their project requirements. - Work closely with developers and stakeholders to understand technical logic. - Translate concepts into wireframes and mockups that lead to intuitive user experiences. - Illustrate design ideas using storyboards and process flows. - Design and deliver wire frames, user stories, and user journeys. - Develop UI mockups and prototypes that clearly illustrate how look like. - Build page navigation buttons and search fields. - Identify and troubleshoot UX problems (e.g. responsiveness) - Conduct layout adjustments based on user feedback. - Adhere to style standards on fonts, colors, and images.

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Daily call follows up payment customer which due date • Daily check invoice list received from delivery team and follow up lack invoice from team delivery • Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice • Daily file commercial invoices attached with invoices from warehouse system and group by customer name • Daily arrange invoice due term for collector to collect payment • Prepare authorized letter for collectors for some customer s which needed • Receive phone to support collector about payment problem (Issue the wrong name of cheque and other) • Received phone call to support customers and sales about problem invoice issuing • Send Receipt to customer which transfer by bank as E-mail when customer suggest • Make all invoice that already paid as a book in each month

- Coordinate the installation of Internet Connections and other Communications Connections for EZECOM Customers following EZECOM Procedures. Over the phone, remote support and on the customers site as required. - Communicate with and control EZECOM Staff and Contractors to perform Installs. - Keep records of Installations and keep system data up to date. - Monitor external EZECOM Service Providers and Contractors for effectiveness and professionalism. - Keep track of EZECOM Stock of equipment including Routers and Modems, Installs, Changes and Recovery. - Take proper care of EZECOM Stock and Equipment and Property. - Assist with the diagnosis and repair of faults with Fibre, DSL and WiMAX connections. - Communicate professionally with EZECOM Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. - Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Deliver sales target assigned by the management • Manage, motivate, train, develop and coach sales team • Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome. • Follow up and update sales status • Observe competitor’s products and activities and consolidate and send the report to management • Key in customer information and requirement in sales • Participate in sales promotion activities • Prepare email templates for all Internet salespersons and managers to use • Analyze the local market Internet pricing environment • Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line • Prepare daily, weekly, monthly and annual reports and submit to management • Present reports showing the effectiveness of Internet sales persons and managers

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Conceptualization of product ideas, plan and manage product development activities for identified customer segments • Execute new product development by benchmarking or product matching based on customer’s request • Engage relevant stakeholders in upstream discussions, seek approval from relevant forums and ensure timelines are met • Perform customer research and competitive analysis • Work closely with related team in the process of Product Implementation and communicate product requirements for pricing and system implementation effort • Implement product and pricing strategy, trigger product risk assessment and prepare product approval documentation and business casing • Prepare and obtain sign off for Product Write-Up, Policy Contract, Product Summary and other management or administrative reports, where applicable • Coordinate and obtain sign-off for Product Business Case from relevant Functional Heads, and submit for Management Approval • Product portfolio management to achieve budget and business KPIs • Provide review on marketing collaterals and training slides • Prepare user requirements, test plans and perform UAT • Development of Process Flow of both existing and new product development • Prepare sales tracking reports and perform product portfolio mix analys

• Meet Sales target as assigned by the manager • Greet and approach customers arriving at AnAnA’s showroom • Assist the customer with any enquiries and attempt to understand the customer's needs, price range and so on, as rapidly as possible • Provides viewings and discussions of appropriate products: hardware and accessories within the showroom; in order to complete a sale, s/he may draw a customer's attention to key features of a product or perhaps re-negotiate a product's selling price. • Involve in chasing potential sales leads, as well as contacting previous customers to check their satisfaction with their purchase or to inquire as to whether they are looking for a new product • Escalate customer’s complaints/issues to Sales Showroom Supervisors in case s/he cannot deal with customers • Ensure proper display and arrangement of products in assigned showroom area • Count, refill, clean & cover products in showroom • Ability of explaining warranty policy • Teamwork—how well getting along with other peers • Ability in dealing with customer complaints

• 主要面对互联网客户与提供IT技术支援 • 辅助解决公司内部及客户网络连接问题 • 安装、设置、维护网络设置及其连接，布线，增减、升级软硬件；设置无线网络，路由器及其相关设备 • 为客户配置网络安全及提供技术支援，例如防毒软件更新，服务器和相关主机安全设置等。 • 设置客户端电邮并提供相关支持。（防毒软件，垃圾邮件过滤与扫描等电子邮件服务） • 到客户处安装/设置modem等设备，并解决相关连接问题 • 客户现场探测，并提供布线方案图 • 端点维护

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly. • Draft map drawing with clear numbers of pole for reference • Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable. • Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground. • OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as: - Complete new installation case on time, complete survey case as requested - Work closely with NOC, TS, CS & Sales Team - Responsible for all maintenance cases on time

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00