• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
- Complete new installation case on time, complete survey case as requested
- Work closely with NOC, TS, CS & Sales Team
- Responsible for all maintenance cases on time
• Check all item confirm with Invoice or PO before pass to stock account bill
• Print Fixed Asset code to stick on equipment
• Confirm transfer, Returned, Invoice & adjust in in system
• Checked case new installation in workflow, Assign Technician and Customer Complaint History
• Received equipment hand over, returned, replacement form from TS to upload in AMIS Billing System
• Follow up equipment borrowing from staff.
• Complete Customer Activate Handover Form Work in Internal Group.
• Send items to province refer to stock account list
• Scan form to province for sign received and keep record as document
• Check Stock On-Hand and Plant to order Equipment & Accessory
• List equipment that got problem to Technical check and testing for write off
• Clean all equipment returned from customers and warehouse storage
• Other task from Managements
• Writing various contents for marketing department, editing words and commenting on artworks such as x-stand, flyers, leaflets, backdrops, banners, coupons, vouchers before printing or posting on social media.
• Working with designers to propose ideas for the company’s Facebook Page posting
• Translating company’s documents from English-Khmer, Khmer-English
• Editing, Proofreading the news contents from other writers before posting on company’s news website.
• Writing and translating news articles for the company’s news website.
• Visit customers with sales team to consult and do project site survey
• Support sale team to provide solution to customers
• Network (LAN/WAN) Designing and implementing
• Troubleshooting and performance customer’s network
• Ensure full company’s policy and department processes, procedures and best practices.
• Work with team and research to build the qualified & satisfied solution
• Build up skill bases for all relevant technologies
• Other assignment assign by manager
• Check all item confirm with Invoice or PO before pass to stock account bill
• Print Fixed Asset code to stick on equipment
• Confirm transfer, Returned, Invoice & adjust in in system
• Checked case new installation in workflow, Assign Technician and Customer Complaint History
• Received equipment hand over, returned, replacement form from TS to upload in AMIS Billing System
• Follow up equipment borrowing from staff.
• Complete Customer Activate Handover Form Work in Internal Group.
• Send items to province refer to stock account list
• Scan form to province for sign received and keep record as document
• Check Stock On-Hand and Plant to order Equipment & Accessory
• List equipment that got problem to Technical check and testing for write off
• Clean all equipment returned from customers and warehouse storage
• Other task from Managements
• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Software Design
• Development and Code control
• Operational tools and monitoring software
• Virtual Server Maintenance
• Virtual Server Capacity Planning
• Meet Sales target as assigned by the management
• Maintain and build up relations with corporate customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Identifies and acquire new potential partners and clients
• Buildings and Maintains closely relationship with partner and clients
• Works closely with Sales team for drive acquisition within the segment
• Supports Sales team on campaign and on-ground activities
• Collects feedback from partner and client to improve the needs of Chinese segment
• Perform other tasks as assigned by management
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Meet Sales target as assigned by the management
• Maintain and build up relations with corporate customers
• Introduce other services of the company to existing corporate customers
• Lead generation: conduct cold-call and visit customers
• Follow up and update sales status
• Understand the products of the company and customer’s requirement
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
