• Maintain and develop iOS Applications and Web Applications.
• Design, build, and maintain high performance, reusable, and reliable Object-C or Swift 4.1 code.
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs.
• Providing technical recommendations to improve the product.
• Addresses system defects and implements enhancements to existing functionality.
• Design work flows of new yes application products and services.
• Perform software maintenance, system backup, database backup, and system version control and upgrades.
• Monitor performance and ensure payment gateway system availability and reliability.
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Manage and publish application version update on Apple store.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the software development.
• Liaise with vendors and other IT personnel for problem resolution.
• Other duties assigned by the line manager.
• Daily call follows up payment customer which due date
• Daily check invoice list received from delivery team and follow up lack invoice from team delivery
• Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice
• Daily file commercial invoices attached with invoices from warehouse system and group by customer name
• Daily arrange invoice due term for collector to collect payment
• Prepare authorized letter for collectors for some customer s which needed
• Receive phone to support collector about payment problem (Issue the wrong name of cheque and other)
• Received phone call to support customers and sales about problem invoice issuing
• Send Receipt to customer which transfer by bank as E-mail when customer suggest
• Make all invoice that already paid as a book in each month
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Prepare and study technical drawing and specification of electrical system and topographical maps to ensure that installation and operation conform to standard
• Plan and implement research methodology and procedures to apply principles of electrical theory to engineering projects and products.
• operate computer and assist engineering and design software and equipment to perform engineering tasks
• Operate monitor and administer to discuss existing or potential engineering project and products
• Assist trouble shooting electrical system of DC and AC system such as generator, UPS, Rectifier, and inverter systems.
• Meet Sales target as assigned by the management
• Build up relationship with mainly Manufacturer or Industrial customers
• Lead generate: Daily prospecting, conduct cold-call and survey for potential customers
• Funnel Tracking: Close follow up with potential customers and update sales status
• Make proposal and negotiate with customers in order to close sales
• Understand the products and services of the company clearly to be able to propose the most suitable product or services based on customer’s requirement
• Ensure timely response to customers
• Reporting is sales forecast and potential client
• Prepare sales report to the management
• Participate in sales promotion activities and events and willing to spend most of the time out of office to meet customers and survey.
• Monitor, maintain service availability for customer to meet service level agreement
• Take quick action for attending service after getting task from supervisor
• Keep on time for appointments with customers requested.
• Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
• Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
• Provision and activate the services offering customers
• Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors
• Restore service as quickly as possible to minimize impact customer's business
• Operation and maintenance NMS alert system to response incident on time
• Ensure network quality and minimize impact customer's businesses
• Receive, document and record all incidents notification in system
• Troubleshoot and escalate ticket to higher level for customers and network issue
• Closely monitor network operation and follow up with customers with specific time for incident
• Daily call follows up payment customer which due date
• Daily check invoice list received from delivery team and follow up lack invoice from team delivery
• Received phone call to support customers and sales about problem invoice issuing
• Send Receipt to customer which transfer by bank as E-mail when customer suggest
• Make all invoice that already paid as a book in each month
• Other task assign by Manager
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Visit customers with sales team to consult and do project site survey
• Support sale team to provide solution to customers
• Network (LAN/WAN) Designing and implementing
• Troubleshooting and performance customer’s network
• Ensure full company’s policy and department processes, procedures and best practices.
• Work with team and research to build the qualified & satisfied solution
• Build up skill bases for all relevant technologies
• Other assignment assign by manager
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Daily call follows up payment customer which due date
• Daily check invoice list received from delivery team and follow up lack invoice from team delivery
• Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice
• Daily file commercial invoices attached with invoices from warehouse system and group by customer name
• Daily arrange invoice due term for collector to collect payment
• Prepare authorized letter for collectors for some customer s which needed
• Receive phone to support collector about payment problem (Issue the wrong name of cheque and other)
• Received phone call to support customers and sales about problem invoice issuing
• Send Receipt to customer which transfer by bank as E-mail when customer suggest
• Make all invoice that already paid as a book in each month
- Conceptualize and create all digital marketing communication artworks
- Be the brand police to ensure graphic integrity of yes seatel brand in all materials
- Actively search for creative and fresh ideas necessary to develop artwork based on business requirements
- Prepare weekly work in progress report on all pending and competed task
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned