• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Initiate and develop the design concept to match the requirements
• Create the design that is attractive and tells the message across with high visual impact to the intended audience
• Consistent and correct use of corporate logo, colors, identity and product images
• Design the pricelist, promotional material, layout and other materials
• Meet the project deadline
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Provide professional support to customers, receive customer calls, customer consulting, solving problem for customers complain etc.
• Inform clients by explaining procedures, answering questions, providing information and promotion.
• Maintain communication equipment by reporting problems.
• Handle customer inquiries both telephonically and by email.
• Provide customers with new product and service information.
• Complete call logs and produce call reports.
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Meet Sales target as assigned by the management
• Build up relationship with mainly Manufacturer or Industrial customers
• Lead generate: Daily prospecting, conduct cold-call and survey for potential customers
• Funnel Tracking: Close follow up with potential customers and update sales status
• Make proposal and negotiate with customers in order to close sales
• Understand the products and services of the company clearly to be able to propose the most suitable product or services based on customer’s requirement
• Ensure timely response to customers
• Reporting is sales forecast and potential client
• Prepare sales report to the management
• Participate in sales promotion activities and events and willing to spend most of the time out of office to meet customers and survey.
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader CEO as required.
• Do other tasks as required by Management and Team Leader
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
