• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Daily call follows up payment customer which due date
• Daily check invoice list received from delivery team and follow up lack invoice from team delivery
• Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice
• Daily file commercial invoices attached with invoices from warehouse system and group by customer name
• Daily arrange invoice due term for collector to collect payment
• Prepare authorized letter for collectors for some customer s which needed
• Receive phone to support collector about payment problem (Issue the wrong name of cheque and other)
• Received phone call to support customers and sales about problem invoice issuing
• Send Receipt to customer which transfer by bank as E-mail when customer suggest
• Make all invoice that already paid as a book in each month
• Prepare and study technical drawing and specification of electrical system and topographical maps to ensure that installation and operation conform to standard
• Plan and implement research methodology and procedures to apply principles of electrical theory to engineering projects and products.
• operate computer and assist engineering and design software and equipment to perform engineering tasks
• Operate monitor and administer to discuss existing or potential engineering project and products
• Assist trouble shooting electrical system of DC and AC system such as generator, UPS, Rectifier, and inverter systems.
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Meet Sales target as assigned by the management
• Maintain and build up relations with corporate customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Management Information System
• Help to training new staff on how to use the system and other program
• Set up and maintain the office computer equipment all departments
• Performing database backup and restoration
• Up to date of Anti-virus for all users as needed
• Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings
• Check and maintain all kind of electronic devices, like printers, computers, tablets, etc.
• Configure e-mail and prepare PC/Laptop for new staff
• Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System
• Other tasks assigned by the IT Network Administrator
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Identifies and acquire new potential partners and clients
• Buildings and Maintains closely relationship with partner and clients
• Works closely with Sales team for drive acquisition within the segment
• Supports Sales team on campaign and on-ground activities
• Collects feedback from partner and client to improve the needs of Chinese segment
• Perform other tasks as assigned by management
• Strong in conceptualize creatively, visualize and execute graphic design work & branding
• Maintain visual consistency across all visuals that are produced for the brand
• Nurture and lead junior designers
• Manage and assign workload for junior designers
• Think creatively and develop new design concepts, graphics and layouts
• Good awareness of latest design trends, interactive and new media
• Be able to participate in brainstorming sessions and contribute creative ideas
• Work as part of a team with marketers, designers and sales
