- Lead and manage support engineer staff
- Instruct and advice staff related process of technical trouble shoot.
- Clarify and escalate all critical case to team and management
- Well understanding and follow the strategy plan from management
- Apply sop strategy, proactive, reactive procedure in daily operation.
- Clarify overtime, weekly and monthly report of each staff.
- High respond to customer & Management strategy.
* Solutions Support Team Leader
- Lead and manage solutions team to complete task or project effectively
- Instruct and advice staff relate process of solution
- Follow up and update project status assigned by management.
- Manage staff report
- Analyze scope of work of solution project, cost effective
- Assign task and evaluate staff performance
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
- Following Training Plan
- Brainstorming Training Contents
- Making Training Slides
- Training Staffs
- Creating Quiz and Evaluating trainee’s answer
- More work assigns by manager
- Knowledge internet connection and other communication connections for customer following to procedures
- Resolve technical issues for customers on the phone.
- Keep records of service to customers;
- Escalate and report issues and concerns to supervisor and manager as required
- Perform professional communication with customers by phone and email
- Provide details of potential customers or upgraded sales leads to the Sales Team
- Any other related tasks as assigned from time to time by Manager.
• Manage the full cycle recruitment process from sourcing through on-site interviewing, negotiating offers, and closing candidates across technical and non-technical roles.
• Lead creative recruiting, sourcing and outreach initiatives.
• Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
• Planning and delivering, training - including inductions for new staff.
• Develop recruitment plan & strategies.
• Build pool of talent candidates.
• Organize various events to build employer branding.
• Control the process of interview.
• Support on all administrative & HR duties.
• Prepare internal and external job advertisement and announcement.
• Prepare recruitment report.
• Prepare expense monthly report.
• Creating workshop to the universities.
- Searching for customers who are: enterprise, State-owned companies, NGO, international companies,
F&B, hospitality.
- Contacting all these customer to request for meeting in person, introduce about the corporate and
enterprise service such as: Internet Leased line, DPLC, local loop, IPLC, IEPL, Telepresence, Unifi
Wi-Fi system.
- Dealing and closing deal with customer with all provided sale kits and price information
- Reach the entire sale Target for every months, quarter and year
- Performing market research, analyze with competitors with price, Swat and composing the proposal to
customer
- Taking care customer as after sale service, be always responsive whenever the customer is in need
- Working with team and potential customer every week to the manager.
- Writing promotion content and direct implement advertising campaigns on Facebook under the approved
budget.
- Contact to Restaurant, coffee shop and e.c.t for co-operation advertising our service.
- Keep track, analyze, statistics of the data, edit and optimize the advertising campaign (report the
advertising from other competitive company)
