• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Be fluent in and Khmer (compulsory), Good at VietNam, English or Chinese is an additional advantage Graduated from College above, major in Business Administration, Marketing, Finance or Banking Male/Female could be applying Age: 21 – 30 years old Good communication skills; negotiation skills Hard working and have high commitment Basic computer literacy (MS Word/Excel, Internet, E-mail) is essential

- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.

- Greets customers including answering phones and directing customer inquiries to appropriate party. - Handles cash transactions between customers and retail strores. - Answers routine billing questions/issues from customers. - Receives and processes all payments according to standard procedures. - Scan or key in products, operate scanning equipment and fix scanning issues. - Processes credit and debit cards, helping customers use processing equipment. - Counts money back to customers in an accurate and concise manner. - Assists in the opening and closing of a retail location which includes and but limited to cash handling and deposits. - Informs customers about services available and assesses customer needs. - Examine products being purchased for damages and price accuracy, - Coordinate with retail staff and florist for product and other service inquiries. - Process receipts, customer loyalty programs and in-store coupons for customers. - Resolve escalated issues with angry customers. - Train and sometimes supervise new cashiers or retail workers. - Assists in the maintenance of storefront and retail displays. - Help stock shelves in proximity of the cash register. - Completes, processes, and maintains applicable paperwork and records. - Count the cask in the drawer at the end of the day ensuring cash equals receipts. - Performs daily, weekly and monthly audits of cash intake or cash drawers.

JOB SUMMARY In this position will take an important role in creating the best Brown coffee experience by producing the best drinks and provide the excellent customer service to our customers and also perform the tasks following the BROWN Core Value. This role is also to ensure hygiene and sanitation within and surrounding of the store for its comfort and tidiness. KEY RESPONSIBILITIES Produce the best & high quality drinks and best customer services following the standard formula and procedure Understand clearly on products knowledge and other relevant technical skills such as Barista Skills, Counter Work Flow, Daily Cash Handling, POS System and so forth Take a customer order correctly and perform in fast response in any situation Be in charge of own service zone and ensure hygiene in store Operate all related equipment, machine correctly following the safety & security guideline Enhance Brown’s Culture, Core Value and Mission through your work performance Other tasks assigned by your direct manager

• Able to work on shift • Answer customers' questions, and provide information on procedures or policies. • Good communication and good relationship • Control and check daily sale report • A fast learner and initiated person • Prepare daily report to Operation Manager • Check all rooms to keep cleaning

- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.

• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls • Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum… • Monitor and maintain cleanliness, sanitation and organization of assign work areas • Daily cash collection from customer & receipt for cash or cheque collection from customers • Maintain correct cash balances at cash registers

We are looking for a group of fun-loving personnel to work in our restaurant as waiter and waitress. The successful candidate will be needed to be fit and healthy, as they work are on their feet all days. Waitress and Waiter should also have a clean and tidy appearance.

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor