DB Schenker (Cambodia) Limited ( Freight/Forwarder/Shipping )
- Promote company product to customers
- Build up company good reputation and image
- Ensure operation is accordance to corporate standard procedure and guideline
- Ensure product is meet customer expectation and satisfactory
- Follow up with customers to resolve inquiries
- Ensure timely events update and billing
- Guidance team by ensuring data input accuracy
- Promote teamwork spirit and cross division effective communication
Be fluent in and Khmer (compulsory), Good at VietNam, English or Chinese is an additional advantage
Graduated from College above, major in Business Administration, Marketing, Finance or Banking
Male/Female could be applying
Age: 21 – 30 years old
Good communication skills; negotiation skills
Hard working and have high commitment
Basic computer literacy (MS Word/Excel, Internet, E-mail) is essential
1. Welcome Passengers
2. Responding to customer inquiries.
3. Check ticket and booking ticket
4. Completing a required report in system, sending to team leader/supervisor
5. Able to work independently with strong follow up tenacity
6. Other related duties as manager assigned Job Requirement
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
- Provide professional support to customers, receive phone calls and consult with customer, solving problem for customer etc.
- Inform clients by explaining procedures; answering questions, providing information
- Provide customers with product and service information or promotion
- Complete call logs produce call reports to Supervisor
- Call Center - Shift A (7AM-3PM) - (2 នាក់)
- Call Center Speak Chinese - Shift A (7AM-3PM) - (2 នាក់)
- Call Center - Shift B (3PM-11PM) - (3 នាក់)
- Call Center Speak Chinese - Shift B (3PM-11PM) - (2 នាក់)
- Call Center - Shift C (11PM-7AM) - (2 នាក់)
- Live Chart Agent - Shift C (11PM-7AM) - (2 នាក់)
* Benefit:
- Salary Based on experiences
- Forte Insurance & NSSF Insurance
- 100$ for Chinese Mandarin Allowance.
- 80$ for Midnight obligation allowance
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
- To greet and create an environment where the guests will be welcomed in an appropriate manner and provide orientation to the guests related to suites and cabins and direct them to their rooms by providing assistance in handling their luggage and ensuring that all their requests are duly satisfied
- To be able to resolve the questions put forth by the guests and provide all the relevant detailed information about the current activities and facilities provided by the hotel
- To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons
- To provide information regarding the nearby tourist attractions and arrange for their transportation if necessary
- To make sure that all the rules and regulations have been followed by the guests and to issue bills accurately and promptly
- To cash in every opportunity where the sales of the hotel can be maximized
1 Greet residents and visitors in person or on the phone, answering
2 Interacting with customers to provide information in response to inquiries about products and service by face to face.
3 Collect all income from residents and clear with the bookkeeper
4 Build up good relationship between company and customer
5 Ensure the customer complaint will be solved effectively and feedback
6 Update the statistic of resident numbers
7 Update all units which connected water and electricity
8 Prepare all the announcement to all residents.
9 Prepare all the management fee contract
10 Prepare the access card to residents
11 Prepare weekly and monthly report.
12 Other tasks as assigned by Management.
