• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management

Working Hours: - Shift I: 6:00 AM to 2:00 PM - Shift II: 2:00 PM to 10:00 PM * Shift II is priority.

- Track customer issues via phone, e-mail, and social media - Troubleshoot and resolve basic technical and accounting issues - Escalate calls to the Sales, Accounting, and Technical teams, as necessary - Follow all customer complaints to resolution - Record and track all customer issues in the internal system - Process and file documents cleanly and correctly - Enter new customer information into the internal system - Communicate clearly with customers over the phone - Work with Sales, Technology, and Accounting to streamline processes and improve overall customer satisfaction.

-មានអាយុចាប់ពី 18ឆ្នាំឡើងទៅ -ទីតាំងបំរើការងារនៅភ្នំពេញ និង ខេត្តជាច្រើន -ប្រាក់ខែទទួលបានចាប់ពី 160$ + (commission) បន្ថែម

• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills. • Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action. • Accurately identifying a customer’s query and providing a quick resolution. • Monitoring unsolved complaints and collect response query from all related functions. • Performa all admins tasks such data entry, complaint log and follow up process to close all queries. • Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Key Responsibilities Responsible for the safety driving and provide the best customer service to customer Basic knowledge about all types of car condition Ensure the car is clean before and after the trip following the checklist Inform to line manager for any problem Other tasks assigned by manager

- Provide professional support to customers, receive phone calls and consult with customer, solving problem for customer etc. - Inform clients by explaining procedures; answering questions, providing information - Provide customers with product and service information or promotion - Complete call logs produce call reports to Supervisor - Call Center - Shift A (7AM-3PM) - (2 នាក់) - Call Center Speak Chinese - Shift A (7AM-3PM) - (2 នាក់) - Call Center - Shift B (3PM-11PM) - (3 នាក់) - Call Center Speak Chinese - Shift B (3PM-11PM) - (2 នាក់) - Call Center - Shift C (11PM-7AM) - (2 នាក់) - Live Chart Agent - Shift C (11PM-7AM) - (2 នាក់) * Benefit: - Salary Based on experiences - Forte Insurance & NSSF Insurance - 100$ for Chinese Mandarin Allowance. - 80$ for Midnight obligation allowance

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

SunCity Apartment is located in the heart of Phnom Penh capital. The first modern service-apartment building in the city It is was established on January 1st, 2012. SunCity is set in an ideal location for anyone looking for a modern and dynamic lifestyle. We are within 10 minutes walking distance to restaurants, spas, convenient stores and medical clinics. SunCity Apartment comprises of 35 luxurious and spacious units with modern interiors and full personal service designed to make your busy life easier. We are currently looking for qualified candidate to fulfill the position of Customer Service Officer. JOB RESPONSIBILITIES: • Receptionist (Greet and welcome customer). • Handle customer Incoming and outgoing call. • Assist customer to elevator and any other queries related to unit and space. • Support in room and office inquiry (call, walk-in & email) • Handle customer complain and relay to corresponding staff to remedy the complain • Issue invoice and collecting payment (Cashier) • Control and monitor office supplies, cleaning and laundry stock • Handle staff inquiry related to room, cleaning and laundry materials, maintenance expense and employee request (roster, lunch fee, salary) • Handle Petty cash, stock replenishment, Tenants request and request expense for reimbursement • Update staff attendance, work leave, missing scan & Overtime attendance (day/night) • Clerical tasks (filing, encoding, updating staff and customer data base) • Any other assigned tasks by Manager

- Welcome customer and provide good facilitation customers - Solve problem for customers and deal with customer's complaint - Support cashier to speed up service and clarify unclear points - Control and improve service quality of the Cashier staff according to the standard set by the Head office and report to Branch Manager - Do Cashier job when necessary - Answer to customer inquiries

• ត្រួតពិនិត្យ និងដឹកនាំសមាជិកក្រុមទៅតាមផែនការ និងរៀបចំផែនចុះផ្សព្វផ្សាយ។ • គ្រប់គ្រងសម្ភារៈផ្សព្វផ្សាយ និងផែនការចំណាយស្របតាមផែនការ។ • រាយការណ៍អំពីផលិតភាពការងាររបស់សមាជិកក្រុមនិមួយៗ ផ្តល់ការហ្វឹកហាត់ និងដំណោះស្រាយ។ • រក្សាទំនាក់ទំនងជិតស្និតជាមួយអតិថិជន ពង្រឹងកេរ្តិ៍ឈ្មោះផលិតផល និងកេរ្តិ៍ឈ្មោះក្រុមហ៊ុន។ • ធ្វើការតាមដានស្ថានភាពទីផ្សារ និងគូប្រជែង ដើម្បីរាយការណ៍ជូនប្រធានផ្នែក។

• Introduce company products and services to customers • Handle customer’s complaints, queries and requests • Key in data into billing system • Process application for accounts • Receive payment and keep record • Maintain office stationery • Other tasks as assigned by Manager

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor