• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
1. Works proactively and be responsive to clients’ requirements and needs.
2. Strong written & verbal communications skills and the ability to balance multiple priorities.
3. Ability to compose coherent proposals and internal briefs.
4. Works with creative, digital, media and PR team(s) to bring ideas to life.
5. Offers suggestions based on facts and logic.
6. Has the ability to read into research findings, consumer insight,
7. Manages project cost, budget and client expectations.
8. Ability to anticipate Client needs and sell proactively.
9. Manages time strictly.
10. Maturity of character to gain trust and faith among Clients as well as colleagues.
11. Understands Client briefs and decode them for internal briefing.
12. Introduces our Company to prospects, leading to actual sales.
13. Wins new businesses.
14. Reports to the COO (Chief Operating Officer).
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Key Responsibilities
Responsible for the safety driving and provide the best customer service to customer
Basic knowledge about all types of car condition
Ensure the car is clean before and after the trip following the checklist
Inform to line manager for any problem
Other tasks assigned by manager
JOB SUMMARY
In this position will take an important role in creating the best Brown coffee experience by producing the best drinks and provide the excellent customer service to our customers and also perform the tasks following the BROWN Core Value. This role is also to ensure hygiene and sanitation within and surrounding of the store for its comfort and tidiness.
KEY RESPONSIBILITIES
Produce the best & high quality drinks and best customer services following the standard formula and procedure
Understand clearly on products knowledge and other relevant technical skills such as Barista Skills, Counter Work Flow, Daily Cash Handling, POS System and so forth
Take a customer order correctly and perform in fast response in any situation
Be in charge of own service zone and ensure hygiene in store
Operate all related equipment, machine correctly following the safety & security guideline
Enhance Brown’s Culture, Core Value and Mission through your work performance
Other tasks assigned by your direct manager
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor