• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

Job Responsibility Handle Facebook boosting -Facebook problem solving -Expert knowledge in how Facebook works. -Follow up timeline from AE -Research and develop new strategy for boosting effective (Low cost, more lead) -Managing multiple cases at one time. -Make sure the campaign is not over budget

• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls • Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum… • Monitor and maintain cleanliness, sanitation and organization of assign work areas • Daily cash collection from customer & receipt for cash or cheque collection from customers • Maintain correct cash balances at cash registers

JOB SUMMARY In this position will take an important role in creating the best Brown coffee experience by producing the best drinks and provide the excellent customer service to our customers and also perform the tasks following the BROWN Core Value. This role is also to ensure hygiene and sanitation within and surrounding of the store for its comfort and tidiness. KEY RESPONSIBILITIES Produce the best & high quality drinks and best customer services following the standard formula and procedure Understand clearly on products knowledge and other relevant technical skills such as Barista Skills, Counter Work Flow, Daily Cash Handling, POS System and so forth Take a customer order correctly and perform in fast response in any situation Be in charge of own service zone and ensure hygiene in store Operate all related equipment, machine correctly following the safety & security guideline Enhance Brown’s Culture, Core Value and Mission through your work performance Other tasks assigned by your direct manager

1 Greet residents and visitors in person or on the phone, answering 2 Interacting with customers to provide information in response to inquiries about products and service by face to face. 3 Collect all income from residents and clear with the bookkeeper 4 Build up good relationship between company and customer 5 Ensure the customer complaint will be solved effectively and feedback 6 Update the statistic of resident numbers 7 Update all units which connected water and electricity 8 Prepare all the announcement to all residents. 9 Prepare all the management fee contract 10 Prepare the access card to residents 11 Prepare weekly and monthly report. 12 Other tasks as assigned by Management.

• ទទួលខុសត្រូវលើប្រតិបត្តិការទូទាត់ប្រាក់ជាមួយអតិថិជន • ចេញ វិក័យបត្រ ឬ ប្រាក់អាប់ទៅអតិថិជន • ធ្វើការរាប់លុយក្នុងកេសប្រាក់នៅពេលចាប់ផ្តើមវេននិងបញ្ចប់វេនដើម្បីឲ្យមានភាពត្រឹមត្រូវ និងមានការប្រាក់អាប់គ្រប់គ្រាន់ • ស្វាគមន៍អតិថិជន និងធ្វើការណែនាំអំពីហាងនិងផ្តល់ព៌តមានទៅអតិថិជន • ដោះស្រាយរាល់ការតវ៉ារបស់អតិថិជន ណែនាំ និងផ្តល់ព៌តមានដល់អតិថិជន • ថែរក្សាអនាម័យនិងរបៀបរៀបរយនៅកន្លែងធ្វើការ • ធ្វើរបាយការណ៍តាមតំរូវការរបស់ប្រធាន

1. Must understand clearly all information related to the clubhouse 2. Prepare readily all supporting documents, stationary, key, towel and products to sell before operation process. 3. Carefully check the payment and issue the receipts to customers 4. Provide clubhouse services and products to customers 5. Clearing all the income with senior operation officer 6. Patrol around the clubhouse likewise lockers, playground, game machine,…etc. 7. Check and prepare the all beverage for sale and make report 8. Prepare the items like herbs for stream and sauna room 9. Other tasks will be assigned by Operation Supervisor.

• Able to work on shift • Answer customers' questions, and provide information on procedures or policies. • Good communication and good relationship • Control and check daily sale report • A fast learner and initiated person • Prepare daily report to Operation Manager • Check all rooms to keep cleaning

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

1 Greet residents and visitors in person or on the phone, answering 2 Interacting with customers to provide information in response to inquiries about products and service by face to face. 3 Collect all income from residents and clear with the bookkeeper 4 Build up good relationship between company and customer 5 Ensure the customer complaint will be solved effectively and feedback 6 Update the statistic of resident numbers 7 Update all units which connected water and electricity 8 Prepare all the announcement to all residents. 9 Prepare all the management fee contract 10 Prepare the access card to residents 11 Prepare weekly and monthly report. 12 Other tasks as assigned by Management.

• Train, coach and manage Call Center Team with regard to policies and procedures, including preparing monthly report of call center movement and result. • Lead and organize the Call Center Team to successfully resolve Technical Issues and other enquiries • Continuously mentor and coach on communication skill and being the decision maker for some problem solving related to customers complaints and concern. • Be prompt to perform actions to assist PassApp Customers. • Escalate Customer Issues to the appropriate PassApp Team when unable to resolve inside the Call Center. • Identify skill gaps for staff and suggest solutions to improve their skill. • Monitor Call Center Team effectiveness and keep records. • Suggest Improvement to Management. • Encourage and foster a Teamwork and Knowledge Sharing environment with Staff. • Well follow-up with Colleagues to provide best service to PassApp Customers. • Maintain good relationships with PassApp Customers and Potential PassApp Customers. • Communicate professionally with PassApp Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. • Other tasks assigned by Manager and Head of Department

• Greeting customers and scheduling service appointments • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company • To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs. • The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services. • Handling customer complaints and ensure all filing is kept up to date • Ensure method of payment is clarified. • Other task will be assigned by Head of Department or GM

• Register New Driver into System • Update Driver Information • Submit Daily, Weekly, Monthly Report as Requirement • Work shift and location depend on Management Arrangement • Welcome and Be Polite to all customers and drivers • Work closely with other relate departments. • Other tasks assigned by Manager.