• Provide professional support to customers, receive customer calls, customer consulting, solving problem for customers complain etc.
• Inform clients by explaining procedures, answering questions, providing information and promotion.
• Maintain communication equipment by reporting problems.
• Handle customer inquiries both telephonically and by email.
• Provide customers with new product and service information.
• Complete call logs and produce call reports.
Aeon Specialized Bank (
Banking-Finance-Investment )
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Support drivers and passengers
• Solving problems for drivers and passengers
• Check and follow up vehicle
• Welcome and Be Polite to all customers and drivers
• Work closely with other relate departments.
• Other tasks assigned by Manager.
• Support customers, check and follow up
• Answering phone call from customers
• Solving problems for customers
• Record all the issues and pass to group for follow up
• Reply chat, comment in Facebook and Email
• Booking for Customers
• Work closely with other relate departments
• Other tasks assignment by Manager.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Do statistic of customer number living and comments
• Handle customer complaint
• Survey condo of other project to improve knowledge
• Prepare all announcement to all residents for the public holidays
• Form a meeting with related department to upgrade the service information.
• Prepare monthly report of sold electricity
• Review and prepare expense report
• Control problem and complaint solving
• Check building from C1 To C4 to make sure all the residents are living with fully respected Property Management rule
• Perform additional tasks as assigned
• Prepare monthly of electricity stock and access cards
• Prepare and sending Weekly and Monthly to Property Manager.
Aeon Specialized Bank (
Banking-Finance-Investment )
• Greeting customer.
• Attentively communicating with customer.
• Attending customer need and want.
• Providing information about Aeon product or service.
• Handles customer complaints and solve problem.
• Provide support to management as required.
ICE Electronics Co., Ltd (
Information Technology )
For the Sale coordinator, she/he will responsible for managing and active all company’s social media include Facebook page, Instagram, linkedIn, etc. At the same time candidate also support our team sales for document preparation in order to make our operation go through smoothly.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Job Responsibilities:
- Daily cash Balance
- Deposit, withdrawal of saving, current, and fixed account.
- Help western union, foreign currencies, TC, visa card, master card.
- Take care customer enquiry
- Daily cash balance USD and KHR
- Prepare transaction for foreign exchange, TC, Visa card, Master card.
- Prepare banker cheque
- Check and balance the others currencies with report
- Control and prepare customer standing order.
- Track customer issues via phone, e-mail, and social media
- Troubleshoot and resolve basic technical and accounting issues
- Escalate calls to the Sales, Accounting, and Technical teams, as necessary
- Follow all customer complaints to resolution
- Record and track all customer issues in the internal system
- Process and file documents cleanly and correctly
- Enter new customer information into the internal system
- Communicate clearly with customers over the phone
- Work with Sales, Technology, and Accounting to streamline processes and improve overall customer satisfaction.
We are looking for a group of fun-loving personnel to work in our restaurant as waiter and waitress. The successful candidate will be needed to be fit and healthy, as they work are on their feet all days. Waitress and Waiter should also have a clean and tidy appearance.
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
