1. Must understand clearly all information related to the clubhouse
2. Prepare readily all supporting documents, stationary, key, towel and products to sell before operation process.
3. Carefully check the payment and issue the receipts to customers
4. Provide clubhouse services and products to customers
5. Clearing all the income with senior operation officer
6. Patrol around the clubhouse likewise lockers, playground, game machine,…etc.
7. Check and prepare the all beverage for sale and make report
8. Prepare the items like herbs for stream and sauna room
9. Other tasks will be assigned by Operation Supervisor.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
- Knowledge internet connection and other communication connections for customer following to
procedures
- Resolve technical issues for customers on the phone.
- Keep records of service to customers;
- Escalate and report issues and concerns to supervisor and manager as required
- Perform professional communication with customers by phone and email
- Provide details of potential customers or upgraded sales leads to the Sales Team
- Any other related tasks as assigned from time to time by Manager.
• Do statistic of customer number living and comments
• Handle customer complaint
• Survey condo of other project to improve knowledge
• Prepare all announcement to all residents for the public holidays
• Form a meeting with related department to upgrade the service information.
• Prepare monthly report of sold electricity
• Review and prepare expense report
• Control problem and complaint solving
• Check building from C1 To C4 to make sure all the residents are living with fully respected Property Management rule
• Perform additional tasks as assigned
• Prepare monthly of electricity stock and access cards
• Prepare and sending Weekly and Monthly to Property Manager.
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Process banking transaction for the customers following FTB service standards
• Act as a key advocate to existing and potential customers
• Proactively determine customer’s need to actively sell the bank’s full range of product and services
• Keep update on product knowledge and policies
• Ensure transactional processing is efficient and accurate
• Assist others where needed
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
SunCity Apartment is located in the heart of Phnom Penh capital. The first modern service-apartment building in the city It is was established on January 1st, 2012. SunCity is set in an ideal location for anyone looking for a modern and dynamic lifestyle. We are within 10 minutes walking distance to restaurants, spas, convenient stores and medical clinics. SunCity Apartment comprises of 35 luxurious and spacious units with modern interiors and full personal service designed to make your busy life easier.
We are currently looking for qualified candidate to fulfill the position of Customer Service Officer.
JOB RESPONSIBILITIES:
• Receptionist (Greet and welcome customer).
• Handle customer Incoming and outgoing call.
• Assist customer to elevator and any other queries related to unit and space.
• Support in room and office inquiry (call, walk-in & email)
• Handle customer complain and relay to corresponding staff to remedy the complain
• Issue invoice and collecting payment (Cashier)
• Control and monitor office supplies, cleaning and laundry stock
• Handle staff inquiry related to room, cleaning and laundry materials, maintenance expense and employee request (roster, lunch fee, salary)
• Handle Petty cash, stock replenishment, Tenants request and request expense for reimbursement
• Update staff attendance, work leave, missing scan & Overtime attendance (day/night)
• Clerical tasks (filing, encoding, updating staff and customer data base)
• Any other assigned tasks by Manager
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Be fluent in and Khmer (compulsory), Good at VietNam, English or Chinese is an additional advantage
Graduated from College above, major in Business Administration, Marketing, Finance or Banking
Male/Female could be applying
Age: 21 – 30 years old
Good communication skills; negotiation skills
Hard working and have high commitment
Basic computer literacy (MS Word/Excel, Internet, E-mail) is essential
