• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Key Responsibilities
Responsible for the safety driving and provide the best customer service to customer
Basic knowledge about all types of car condition
Ensure the car is clean before and after the trip following the checklist
Inform to line manager for any problem
Other tasks assigned by manager
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on the phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Introduce company products and services to customers
• Handle customer’s complaints, queries and requests
• Key in data into billing system
• Process application for accounts
• Receive payment and keep record
• Maintain office stationery
• Other tasks as assigned by Manager
- Greets customers including answering phones and directing customer inquiries to appropriate party.
- Handles cash transactions between customers and retail strores.
- Answers routine billing questions/issues from customers.
- Receives and processes all payments according to standard procedures.
- Scan or key in products, operate scanning equipment and fix scanning issues.
- Processes credit and debit cards, helping customers use processing equipment.
- Counts money back to customers in an accurate and concise manner.
- Assists in the opening and closing of a retail location which includes and but limited to cash handling and deposits.
- Informs customers about services available and assesses customer needs.
- Examine products being purchased for damages and price accuracy,
- Coordinate with retail staff and florist for product and other service inquiries.
- Process receipts, customer loyalty programs and in-store coupons for customers.
- Resolve escalated issues with angry customers.
- Train and sometimes supervise new cashiers or retail workers.
- Assists in the maintenance of storefront and retail displays.
- Help stock shelves in proximity of the cash register.
- Completes, processes, and maintains applicable paperwork and records.
- Count the cask in the drawer at the end of the day ensuring cash equals receipts.
- Performs daily, weekly and monthly audits of cash intake or cash drawers.
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
• Receptionist (Greet and welcome customer).
• Handle customer Incoming and outgoing call.
• Assist customer to elevator and any other queries related to unit and space.
• Support in room and office inquiry (call, walk-in & email)
• Handle customer complain and relay to corresponding staff to remedy the complain
• Issue invoice and collecting payment (Cashier)
• Control and monitor office supplies, cleaning and laundry stock
• Handle staff inquiry related to room, cleaning and laundry materials, maintenance expense and employee request (roster, lunch fee, salary)
• Handle Petty cash, stock replenishment, Tenants request and request expense for reimbursement
• Update staff attendance, work leave, missing scan & Overtime attendance (day/night)
• Clerical tasks (filing, encoding, updating staff and customer data base)
• Any other assigned tasks by Manager
