- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.

• Process banking transaction for the customers following FTB service standards • Act as a key advocate to existing and potential customers • Proactively determine customer’s need to actively sell the bank’s full range of product and services • Keep update on product knowledge and policies • Ensure transactional processing is efficient and accurate • Assist others where needed

• ណែនាំបញ្ជីមុខម្ហូបជូនភ្ញៀវ និងឆ្លើយសំនួរដែលទាក់ទងនឹងមុខម្ហូប ភេសជ្ជៈ ធ្វើការណែនាំមុខម្ហូបនៅពេលដែលភ្ញៀវត្រូវការ • ទទួលរាល់ការកម្មង់របស់ភ្ញៀវ វាយបញ្ជូនចូលទៅអោយចុងភៅ និងទទួលប្រាក់ពីភ្ញៀវ • តាមដានភ្ញៀវដើម្បីធានាឲ្យបានថា ភ្ញៀវបានពិសារអាហារដោយសេចក្ដីរីករាយ និងចាត់វិធានការដើម្បីកែសម្រួលកំហុសប្រសិនបើមានកើតឡើង • សំអាតតុបន្ទាប់ពីភ្ញៀវបានបរិភោគរួចរាល់

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

Big Apple Donuts & Coffee was established in 2007 and is one of the leading and fastest growing retail chain of premium quality donuts in Asia. With more than 60 outlets in Malaysia and Thailand, Cambodia finally will have to experience the unique concept with wide range of freshly baked donuts and beverages. We are looking for dynamic and dedicated individuals to join us.

- Promote company product to customers - Build up company good reputation and image - Ensure operation is accordance to corporate standard procedure and guideline - Ensure product is meet customer expectation and satisfactory - Follow up with customers to resolve inquiries - Ensure timely events update and billing - Guidance team by ensuring data input accuracy - Promote teamwork spirit and cross division effective communication

WorldBridge Outsourcing Solution Co. Ltd having a company register No. Co.3400E/2015 dated September 2015. The company incorporated under the law of the kingdom of Cambodia with register address at New Stueng Meachey Market, 1st Floor, Sangkat Stueng Meanchey, Khan, and Phnom Penh, Cambodia. WorldBridge Outsourcing Solution Co. Ltd offer 24/7 data processing services, data analysis services, contact center services, field activation services, survey research, HR outsourcing services, and IT solutions services etc. Now we are looking for Call Center Executive base in Phnom Penh.

- Knowledge internet connection and other communication connections for customer following to procedures - Resolve technical issues for customers on the phone. - Keep records of service to customers; - Escalate and report issues and concerns to supervisor and manager as required - Perform professional communication with customers by phone and email - Provide details of potential customers or upgraded sales leads to the Sales Team - Any other related tasks as assigned from time to time by Manager.

Be fluent in and Khmer (compulsory), Good at VietNam, English or Chinese is an additional advantage Graduated from College above, major in Business Administration, Marketing, Finance or Banking Male/Female could be applying Age: 21 – 30 years old Good communication skills; negotiation skills Hard working and have high commitment Basic computer literacy (MS Word/Excel, Internet, E-mail) is essential

 Provide and update information about Products and Services to existing and new customer  Promote sale and marketing to the customers – Loan and fixed deposit  Prepare documents and open Bank Account – Fixed Deposit Account, Saving Account and Current Account, Freeze amount and follow up for Active and/or Dormant Account  Bank Accounts Documents filed  Promote and facilitate to the customers activate password.  Daily process and handle with existing and walk in customers for all kinds of Bank services.  Phone handle for customers checking account balance  Prepare account statement and print for corporate customers  Complete all kinds of form for customers to open any account and process under approval of front office manager  Print and issue check books for current account customers  Perform other talks assigned by Front Office Manager  Provide and update information about Products and Services to existing and new customer.  Prepare documents and open Bank Account – Fixed Deposit Account, Saving Account and Current Account, Freeze amount and follow up for Active and/or Dormant Account  Bank Accounts Documents filed  Promote and facilitate to the customers activate password

1. Welcome Passengers 2. Responding to customer inquiries. 3. Check ticket and booking ticket 4. Completing a required report in system, sending to team leader/supervisor 5. Able to work independently with strong follow up tenacity 6. Other related duties as manager assigned Job Requirement