To source, store, and transport unique and the best quality ingredients, machineries, equipment, utensils, and other tools on time so that Brown could equip our team to create the best coffee experience. To always support local suppliers but not to compromise quality of ingredient.
Responsible for good delivery from central kitchen/warehouse to stores back and forth
Ensure that goods delivery are in set timeline and deliver effectively
Work cooperatively main stakeholders such as central kitchen team, warehouse team, store team
Verify the received and delivered goods correctly and collect all the required invoices/documents
Involve in stock/physical count with stock controller
Other tasks assigned by line manager
Deliveryman will be responsible for delivering the products that customer order to the assigned venue in safe and timely manner. He will also concern on the customer satisfaction by ensuring that the products are proper fulfilled, packed correctly and safely delivered to the correct customers, be polite and provide feedback related to any concern of delivery to the customer. As the Deliveryman, he needs to adhere to Brown Core Value, Mission and Vision
Receive the order information from store team and clarify on the venue and time schedule of delivery
Ensure the delivery to clients in a safe and timely manner
Review the orders before and after delivery to ensure that orders are complete, the charges are correct and the customer is satisfied
Commit to provide excellent customer service, answering customer’s query and handling the related issue/compliant to the customer
Prepare any related delivery documents and submit to store team
Respect to the traffic law and other related law
Other tasks assigned by direct manager
1. Responsible for air-tickets and other services Delivery.
2. Collect payment form customer
3. Insure effective decisions are mad when it comes to releasing customer order
4. Demonstrates the right judgment that is within authority while releasing and holding orders.
5. Ensure all arrangement is completed in an accurate and timely manner