 To greet and welcome the guests with a smile and always use their name  To assist the guests on the bus or limousine and help them their luggage if necessary.  Be considerate and to ensure smooth and comfortable transportation of guests from the airport to the hotel and vice versa.  To familiarize ones self with the roads, building, shopping areas and points of Hotel, and be able to give recommendations when necessary.  To be responsible for the tidiness and cleanliness of the shuttle bus, both interior and exterior.  To report duty punctually and to maintain the standard with regard to disciplines, language behavior and grooming.  To ensure no unauthorized persons are allowed to use any shuttle bus or Hotel car.  Reports to the Bell Captain at once in case of Break down, mechanical malfunctioning of the bus.  To be equipped with the knowledge of the hotel facilities and able to up sell the  Features and service to guests.  Reports immediately to the Chief Concierge/ Bell Captain any damages, accidents happened to the vehicle/guests, third party if any. This allows the hotel to make an instant report to the Government Authority concerned with the relevant documentation and to follow it up with the insurance company.  To be able to work overtime when required.  To be able to provide parking service to the guests and patrons of the Food &  Beverage outlets as requested.  To provide Main Door greeting service and to assist in the handling of check-in / Out baggage for Hotel guests.  To provide assistance in the booking of taxies for our Hotel guests and direct  The driver to the appropriate destination.  To perform any other duties as assigned by Chief Concierge/ Bell Captain

តូនាទី និងការទទួលខុសត្រូវៈ • រៀបចំគ្រែអោយបានស្អាតតាមវេនដែលបានកំណត់ • ធ្វើអោយប្រាកដ៏ថាក្រណាត់កំរាលទាំងអស់គ្មានប្រឡាក់ ឬស្លាកស្នាមអ្វីផ្សេង • ប្រមូលសំរាមចេញពីបន្ទប់របស់ភ្ញៀវ • សម្អាត់ធូលី និងជួតសម្អាត់គ្រប់គ្រឿងសង្ហារឹមនឹងរៀបចំអោយបានត្រឹមត្រូវ • សម្អាត់បន្ទប់ទឹក ទឹកផ្កាឈូក បង្គន់ អាងទឹក ជាន់ និងជូយសម្អាត់អោយបានម៉ត់ចត់ • បូមធូលីក្នុងបន្ទប់គេងអោយបានស្អាត • បំពេញសេវា ផ្គត់ផ្គង់សំភារៈ និងដាក់កន្សែងទៅតាមការស្នើសុំរបស់ភ្ញៀវ • ធ្វើអោយប្រាកដ៏ថាកន្សែង និងរនាបាំងខស្អាត ឬមានស្លាកស្នាមប្រឡាក • ធ្វើការផ្លល់ពត៌មានដល់ប្រធានក្រុមសម្អាត់អំពីសម្ភារៈដែលត្រូវជួសជុលចាំបាច់ណាមួយ • អនុវត្តជារៀងរាល់ និងភារៈកិច្ចការងារដែលបានកំណត់ដោយប្រធានរបស់ខ្លួន • អនុវត្តយ៉ាងតឹងរឹងតាមនិតីវិធីរបស់នាយកដ្ឋានប្រតិបតិ្តការ និងស្តង់ដាជាក់ស្ដែង

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team

Please Contact us for more detail: 078 999 466

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team

-service order -look after guests -make drinks -english speaking -friendly to all guests and team work

-Supervisor (Sihanoukville) Duties and Responsibilities Supervise Front Desk Operations -----Manage Hotel Staff -----Assist General Manager -----Interact with Guests -----Inspect Rooms Please send your email in if you are interested. Interested please sent CV to: LK88@outlook.com or call 015-371-181 (call 11am to 8pm

- Greet customers as they enter - Give customers drink menus and answer their questions regarding ingredients - Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) - Prepare beverages following recipes - Serve beverages and prepared food, like cookies, pastries and muffins - Receive and process payments (cash and credit cards) - Keep the bar area clean - Maintain stock of clean mugs and plates - Check if brewing equipment operates properly and report any maintenance needs - Comply with health and safety regulations - Communicate customer feedback to managers and recommend new menu items

. Ensure the room is at a comfortable temperature on arrival and free of odor. . Ensure all interior windows are clean and free of smears. . Ensure The bathroom is completely moulded free. . Ensure All ceilings and walls are clean. . Ensure The shower/bath/sink is clean. . Other tasks assigned by Supervisor.

- Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) - Prepare tables by setting up linens, silverware, and glasses - Inform customers about the day’s specials - Offer menu recommendations upon request - Up-sell additional products when appropriate - Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization - Communicate order details to the Kitchen Staff - Serve food and drink orders - Check dishes and kitchenware for cleanliness and presentation and report any problems - Arrange table settings and maintain a tidy dining area - Deliver checks and collect bill payments - Carry dirty plates, glasses, and silverware to the kitchen for cleaning - Provide excellent customer service to guests

- Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit / floor limit policies. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Performs other duties as assigned, requested or deemed necessary by management. - Ensure Front office log book and hotel log book is always updated and actioned upon. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Participate in hotel committees and task force assignments. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager - As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons - Interact with customers, take orders and serve snacks and drinks - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Check customers’ identification and confirm it meets the legal drinking age - Restock and replenish bar inventory and supplies - Stay guest focused and nurture an excellent guest experience - Comply with all food and beverage regulations

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Attends required Housekeeping training programs. - Ensure that standards are maintained at a superior level on a daily basis. - Carries out assigned tasks by supervisors and ensure that job is carried out as instructed. - Maintains cleanliness of public areas of the mall property. - Sweep, mop back hallway, stairwell, and housekeeping areas. - Clean male and female restrooms. (Polish all brass fixtures; replenish restroom supplies like toilet paper, hand, soap, etc.) - Buff car park, housekeeping hallway daily as needed. - Clean all service elevators on a daily basis. - Pick up new supplies at loading dock. - Store new supplies in the proper storage areas. - Collects all garbage and makes sure that all areas are cleared before shift finishes. - Take all trash to compactor. - Must be able to perform special projects assigned by the PM shift leader. - Must be able to assist in other duties. - Reports to supervisor for any loss and damage. (Furniture, fixtures and equipment). - Maintains Housekeeping machine and equipment. - Attends daily briefing to share special information and discuss company policies and any complaints. - Maintain cleanliness and safety of work area. - Responsible for handle lost and found. - All other duties as required.

-Develop housekeeping SOP, trains and evaluates housekeeping department’s employees performance. -Directs activities of the housekeeping department in furnishing daily service to guest rooms and public areas. -Assists operation manager in maintenance programs for guest rooms and public areas. -Inspects premises, guest rooms, linen rooms, public areas and other areas to assure that employees maintain the property’s standards of housekeeping. -Schedules special cleaning programs as required; window washing, carpet shampooing, vent cleaning, general cleaning and other programs may be included in the cleaning program directed by operation manager and housekeeping. -Maintains a monthly inventory of guest and housekeeping supplies and linen, submitting requisitions to the operation manager for replacement of supplies and equipment. -Originates work orders for needed repairs to guest rooms or public areas and review with operation manager. -Issues all supplies and equipment for cleaning of guest rooms (and other areas), in accordance with policy and procedures. -Purchases all basic cleaning implements, supplies and equipment as directed and advised by the operation manager. -Prepares personnel forms by submitting up-to-date information as changes in status occur. -Assures that all employee rules and regulations are followed and report any deviations to the operation manager immediately. -Perform other tasks as assigned by operation manager.

• Middle senior level operational experience such book accommodations, meals, guides, transportations • Organize maintaining bookings list, understanding cruise schedules • Deep understanding qualities that make best for passengers • Manage incoming email, faxes, deliver something passengers suppliers • Communicate, coordinate, follow up report the customer feedback • Ability work under pressure a team environment • Be responsible, honest dynamic • Available travel province oversea