- Respond to and resolve help desk requests - Upgrade systems and processes as required for enhanced functionality and security issue resolution - Administrate infrastructure, including firewalls (Pfsense, Fortinet, Sophos, iptables, firewall, Snort…), databases, malware protection software and other processes - Review application logs and monitor operation of network performance on daily basis. - Install hardware, software for servers (MS Server, Linux) and test computer-related equipment - Maintains documentation, IT standards, IT Policy, IT Quality, procedures & processes.

- Run support any work concern with IT & Network system - Maintenance computer, printer repair any trouble happen - Other task assign by Senior IT

Key responsibilities... • Design and install well-functioning computer networks, connections and cabling • Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network • Inspect LAN infrastructure and fix minor or major problems/bugs • Test and configure software and maintain and repair hardware and peripheral devices • Evaluate network performance and find ways of improvement • Organize and schedule upgrades and maintenance without deterring others from completing their own work • Do regular data backups to protect the organization’s information • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

 Address questions from internal and external audits and examinations  Assist to Develop policies, procedures and standards that meet existing and newly developed policy and regulatory requirements including SOX, PCI, and/or FFIEC guidance  Facilitate IT security/risk training curriculum  Involve within IT security projects.  Promote awareness of applicable regulatory standards, upstream risks and industry best practices across the Bank  Determine the profile of risks in the estate and devise a strategy to mitigate  Manage day-to-day activities related to developing, advising based on the IT Governance Framework  Do other relevant tasks assigned by Manager

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly. • Draft map drawing with clear numbers of pole for reference • Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand) • Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable. • Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground. • OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as: o Complete new installation case on time, complete survey case as requested, o Work closely with NOC, TS, CS & Sales Team, o Responsible for all maintenance cases on time,

- Develop and maintain existing Toyota (Cambodia) ERP system - Provide overall system support and conduct system user training if necessary. - Troubleshoot the system issue and support - Prepare ERP system documentation : User requirement Collection documentm System Design Document, System Architecture Document, User Acceptance Testing (UAT) Document, and System Manual. - Collaborate wit team on overall IT projects maintenance - Perform other tasks assigned by Leader/Manager

The main function of this role is to research, develop and implement new products and services for the Enterprise Road map. This person will chart the course of understanding market trends and competitor offerings so in turn we will be able to create the most innovative and competitive products for our Enterprise Business clients. This role will require ideally a mix of commercial and engineering background and a high level of technical understanding of API’s and to be able to read and understand technical documents, design solutions for specific customers, cooperate with customer’s engineering and IT departments in order to influence the purchase decision and build client confidence towards such a decision. The function also has to strongly support Smart’s B2B sales force. Understanding customers' requirements and providing high quality proposal for customers Providing technical support to account managers on our Enterprise services Constantly reviewing customers' usage and proactively proposing improvements to enhance service performance and achieving service optimization Conducting presentations on proposed solutions and new technologies to customers Preparing win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of services designed Providing support to account managers in implementations and supporting post-sales technical queries Negotiate with suppliers or other related third parties Oversee future service development, orchestrate and project manage as needed Manage, coordinate and foster working relationship within internal organization and third parties related to postpaid & enterprise product to ensure results Develop packages by bundling various combinations of services to target potential market segments i.e. IoT, fixed and mobile bundles, SMS marketing solutions and similar service Support sales and marketing with the necessary knowledge and technical expertise of your services Coordinate with the high value Enterprise Sale team to drive last mile delivery of postpaid propositions Conduct presentations of Postpaid &Enterprise services on a high technical level. Drive ongoing improvement in sales and profitability Perform other tasks as required

• Monitor, maintain service availability for customer to meet service level agreement • Take quick action for attending service after getting task from supervisor • Keep on time for appointments with customers requested. • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers. • Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team. • Provision and activate the services offering customers • Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors • Restore service as quickly as possible to minimize impact customer's business • Operation and maintenance NMS alert system to response incident on time • Ensure network quality and minimize impact customer's businesses • Receive, document and record all incidents notification in system • Troubleshoot and escalate ticket to higher level for customers and network issue • Closely monitor network operation and follow up with customers with specific time for incident

- Develop website in Dynamic & Static with E-Commerce function - Web-Application programming - Web service architecture design - Assist clients to resolve service issues - Provide training to our customers to help them prevent repeated issues

IT Support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include: - Installing and configuring computer hardware operating systems and applications; - Monitoring and maintaining computer systems and networks; - Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; - Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; - Providing support, including procedural documentation and relevant reports; - Following diagrams and written instructions to repair a fault or set up a system; - Supporting the roll-out of new applications; - Setting up new users' accounts and profiles and dealing with password issues; - Responding within agreed time limits to call-outs; - Working continuously on a task until completion (or referral to third parties, if appropriate); - Prioritizing and managing many open cases at one time; - Rapidly establishing a good working relationship with customers and other professionals, such as software developers; - Testing and evaluating new technology; - Conducting electrical safety checks on computer equipment.

Job Description Senior Core Banking System Officer is responsible for controlling and supporting bank's user over all issues concerning core banking system; Daily (working hours) maintenance and monitoring of above stated system to keep them in stable service 24/7; Running End of Day, End of Month and End of Year procedures, if necessary change time to night shift, Must to obey the Night Shift rule; Auditing and Administrating on Security user maintenance; Simulating, applying all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Location Head Office, Phnom Penh (1 Post). Duties and Responsibilities Control and Support of bank’s user over all user issues concerning above stated system. Audit and Administrate on Creating new user, transferring and disabling users of above stated system. Daily (working hours) maintenance and monitoring of above stated systems in order to keep them in service 24/7 (only for those systems which must be 24/7) and reporting to supervisor about any errors, slowness or unavailability of services. Execution of End of Day, End Of Month and End of Year procedures; if necessary change time to night shift, Must to obey the Night Shift rule. Simulate, apply all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Be responsible for keeping employees of training about above stated system. Willing to perform sundry duties as assigned by supervisor. Integrity.

Responsibilities: • Develop creative concepts and direction that answers to client’s objective • Understand your audience and write in multiple voices and styles • Ensure copy is consistent with company tone and overall strategic goals of the organization • To be responsible for quality of all content and copy for design proposal • Demonstrate effective time management – handle and prioritize multiple projects • Proofread and edit as necessary

• Visit customers with sales team to consult and do project site survey • Support sale team to provide solution to customers • Network (LAN/WAN) Designing and implementing • Troubleshooting and performance customer’s network • Ensure full company’s policy and department processes, procedures and best practices. • Work with team and research to build the qualified & satisfied solution • Build up skill bases for all relevant technologies • Other assignment assign by manager

• Bachelor of Science degree in Software Engineering or a related discipline (Computer Engineering, Computer Science, etc.) • 1+ year related software development work experience • Analyzing the code base and assessing risks from a security perspective • Writing clean, fast to a high standard • Remediating security vulnerabilities in the code base and implementing best practices • Bringing security considerations and requirements to software implementation • Participating in regular security reviews for deployments and testing • Handling tasks and managing priorities on development project

About the company… RDG Solutions Co., Ltd has been established in Phnom Penh since 2010, specialized in providing IT solutions and services for customer to improve the business. With our qualified IT team, offering technical expertise combined with professional solutions. RDG solutions is committed to provide a high-quality service as the following: - Maintenance services: installation and reparation services for IT management system, network and system security. - Consultant services: providing IT consulting to improve and strengthen the business process. - Sale services: offering computer hardware and software and a wide range of computer product. - Web Development services: Automate your business processes and cut the time and money spend, through managing your business with an online application. Web Applications make real-time business data accessible and manageable anywhere, anytime. We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Main missions: - Selling products and services using solid arguments to prospective customers - Performing cost-benefit analyses of existing and potential customers - Maintaining positive business relationships to ensure future sales Key responsibilities... • Present, promote and sell products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keep abreast of best practices and promotional trends • Continuously improve through feedback