• Manage Daily operations of the branch. • Supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to the job description. • Operate the branch in line with company procedure and policies. • Maintain operational standards to provide an excellent working environment for employees. • Ensure the facility is kept clean, safe and orderly • Cash management on Personal Loan service and reporting to relevant sections • Monitor the operational risk at branch level, provide on time report to relevant section and raise up issue to protect risk in branch and protect staff from risk going to Occure. • Communicate personally with customers to ensure customer's satisfaction. • Resolve customer complaints promptly and efficiently • Ensure operational excellence and integrity attitude. • Any other task assigned by reporting line /management

- Implement internal controls and assurance - Implement risk mitigation techniques including RCSA - Identify required components and information for reporting - Define qualities of reporting (Comprehensive, accurate, and consistent) - Identify reporting frequency and timeliness of disclosure requirements - Analyze case studies on disclosure requirements - Implement business continuity management