Call Center Supervisor is responsible for receiving customer incoming call and responds to customer inquiries and complaints through phone by providing customers with an easy and friendly banking experience through the identification and meeting their transactional needs.
Work Location: Head Office, Phnom Penh
Duties and Responsibilities:
Develop objectives for the call center’s day-to-day activities, call center manual, sales strategies for call center to guarantee success and growth.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc.).
Receives customer incoming calls professionally.
Responds to customer inquiries and complaints through phone.
Provides customers service through phone.
Routes calls to appropriate resource.
Follows up customer calls if necessary.
Complete call logs.
Produce monthly call reports, call center roster…etc.
Perform other tasks assigned by supervisor.
Job Description
1. Responsible for acquiring new-to-bank clients and selling of all bank products and services.
2. Deliver personal sales target and contribute to the team’s sales target
3. Develop high-quality leads and referrals and convert them to actual sales.
4. Maintain relationships with clients by providing support and by cross-selling.
5. Coordinate with the other departments to deliver product, service or support needed by the clients.
6. Prepare sales reports for presentation to management.
7. Other duties as assigned
• Check detail drawing before sending to production team.
• Follow up production team to make sure that they finish their production by schedule.
• Work closely with design team for detail drawing.
• Work with site controlling team for defective products.
• Other tasks assigned by direct supervisor.
Job Responsibilities:
- Daily cash Balance
- Deposit, withdrawal of saving, current, and fixed account.
- Help western union, foreign currencies, TC, visa card, master card.
- Take care customer enquiry
- Daily cash balance USD and KHR
- Prepare transaction for foreign exchange, TC, Visa card, Master card.
- Prepare banker cheque
- Check and balance the others currencies with report
- Control and prepare customer standing order.
• Check detail drawing before sending to production team.
• Follow up production team to make sure that they finish their production by schedule.
• Work closely with design team for detail drawing.
• Work with site controlling team for defective products.
• Other tasks assigned by direct supervisor
• Check detail drawing before sending to production team.
• Follow up production team to make sure that they finish their production by schedule.
• Work closely with design team for detail drawing.
• Work with site controlling team for defective products.
• Other tasks assigned by direct supervisor.
- Recruiting training and supervising staffs
- Handling customer inquiries and complaints
- Taking reservation
- Greeting customers
- Problem solving
- Preparing and presenting staffing/Sales reports
- Handling administration and paperwork
- Making improvements to the running of the business and developing the restaurant
- Ordering items and dealing with suppliers
- Other task assign by top manager
1- A working reference from a similar role
2- Operate multiple combinations of equipment and tools in assigned team
3- Complete daily production paperwork including move tickets, quality log sheets and safety checks of worker
4- Inspection and identify and segregate scrap
5- Identify and explain process, material and equipment problems and notify leader or other appropriate individual of working
6- package and box parts according to work instructions and/or company/manufacturing requirements
7- Maintain and orderly workstation/processing consistent with our industrial manager
8- Follow the Quality Management System requirements
9- outlined in the process notes on the press card, procedures and work instructions; and suggest ways for continual improvement
10- Facility worker flaw, check in/out, problem solving, coaching etc..,
The main purpose of the “Senior Officer, Policy and Reporting” position is responsible for develop and design of process and reporting of the operational risk and fraud management to Managements and group on time. To ensuring policies and reporting are accurate and completeness for operator and to group. The role will assist the Unit Manager of OFM for Policy and reporting to make clear of all policies and procedures are well designed and updated on time.
Location: Head Office - Phnom Penh
Duties and Responsibilities
.Assist to collect operational risk incidents, KRIs from related department for KS.
.Analysis on operational risk incidents and KRIs with recommendation to managements for risk mitigation.
.Monitor policies, procedures for operational risk and fraud management to be updated and alert to relevant person.
.Assist to develop, maintain and drive the implementation of Business Continuity Management.
.Manage quality control of all Business Continuity Plan records with summary result of BCP rehearsal to Excom, KS.
.Assist to Unit Manager in preparing reports for the executive management and the board of director, and other committee that involve with operational risk and fraud management.
.Assist to prepare and verify monthly and quarterly risk management report including operational risk.
.Design reporting templates of operational risk and fraud management.
.Perform additional tasks and any duties as required by line Managers.
Job Description
• Print and prepare loan documents follow the checklist
• Analyze loan and make sure all documents are comply with policy and Procedure
• Discuss and recommend loan to Deputy/Manager
• Prepare loan for Credit Committee Meeting
• Prepare legal and loan file to branch
• Other task will be assigned by Deputy/Manager
1. Responsible for loan operations management and the supervision of the loan operations officers and staff
2. Manage and supervise the daily activities and processes of the Loan Operations Department including loan processing, appraisal, evaluation, documentation, releasing, loan monitoring, administration, data entry, preparation and maintenance of loan records and reports, collection, recovery, remediation, pre-closing/closing and customer service to the bank’s loan clients.
3. Prepare and present loan operations reports for Senior Management and Credit Committee
4. Ensure the protection of the bank’s interests in matters of adequate documentation, adherence to bank policy and the various laws and regulations applicable to the bank’s loan operations.
5. Comply with all laws and regulations and interprets new and pending laws and regulations that affect the bank’s loan practices and products.
6. Work to continually enhance and streamline the bank’s loan processes.
7. Other duties as assigned.
Intern candidates will gain:
- Professional job during 3 months part-time working experiences.
- Professional growth and development with knowledge and experience on Microinsurance.
- Opportunity to be permanent staff with MEADA Rabrong Plc.
• Check and receive item unloading from container.
• Verify all item goods packing list with actual stock.
• Prepare daily/weekly/monthly report for warehouse manager.
• Keep and prepare stock by location or zone in warehouse.
• Check and issue items requested by sales team.
• Make sure client received all item request based on delivery note.
• Update transferred stock in system by using purchase order or delivery note.
• Other task assigned by direct supervisor.
