• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader CEO as required.
• Do other tasks as required by Management and Team Leader
• Provide IT support to customer, mainly related to internet service
• 主要面对互联网客户与提供IT技术支援
• Assist troubleshooting of networks, internet connectivity at customer site or within the company
• 辅助解决公司内部及客户网络连接问题
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, add or upgrade hardware and software, and configures wireless access point, router with wireless and related equipment
• 安装、设置、维护网络设置及其连接,布线,增减、升级软硬件;设置无线网络,路由器及其相关设备
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• 为客户配置网络安全及提供技术支援,例如防毒软件更新,服务器和相关主机安全设置等。
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• 设置客户端电邮并提供相关支持。(防毒软件,垃圾邮件过滤与扫描等电子邮件服务)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• 到客户处安装/设置modem等设备,并解决相关连接问题
• Customers’ site survey and draw diagram, included laying cable
• 客户现场探测,并提供布线方案图
• POP maintenance
• 端点维护
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Promote Information Communication Technology (ICT) suggestions & ideas to targeted customers in order to sell company’s services and products
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
Key performance:
- Lead Generation for each product/services
- Growth in overall product/services revenue
- Increase awareness & educate customers on MekongNet product & service offerings
JOB RESPONSIBILITIES:
• Responsible for all marketing programs supporting all MekongNet Services/Products (Local & International Connectivity, Data Centre & Hosting, SMS, Solutions and Products).
• As part of the Marketing team, you will work closely with various internal stakeholders including Sales, Solutions and Finance to develop and execute campaigns in accordance with company's strategic goals.
• Identify key target segments and develop lead generation programs to reach out and engage with appropriate products, services or solutions through the most appropriate communication channel or media.
• Develop and track marketing launch plans for both new and existing products/solutions, ensuring that each plan yields the desired ROI and achieve growth for Corporate Business.
• Work closely with Solutions Team to develop sales enablement materials, content or tools to ensure internal stakeholders are educated and trained on new product / solutions launches.
• Develop quality content and content calendar to engage key target audiences and stakeholders.
• Establish and own relationships with key product / solution partners for joint Go-To-Market programs.
• Conduct regular market industry research and analysis to ensure MekongNet product and services offerings are competitive in the market.
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• Manage branding of all the companies within the group
• Maintain a strong PR and communications channel with the media. Organized activities, interviews and arrange for every opportunity for our brands in appear in media articles or interviews.
• Work with designers to come up with appropriate brochures, leaflets, to support the companies’ products and promotional activities
• Develop a social media plan with our social media staffs to promote our branding across major social medias in Cambodia to achieve better branding
• Plan and maintain an exhibition and events calendar for all companies with the events staff
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Maintain and grow our barter deal partners to ensure minimum cost for advertisement
• Work with Finance to develop a marketing budget and ensure we keep within the budget for each calendar year.
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Conceptualize, Visuallize, Create and Execute graphic design work with respect to the branding guidelines.
• Receive, delegate and excecute creative requests from management
• Nurture and lead junior designers
• Think creatively and develop new design concepts, graphics and layouts
• Be able to participate in brainstorming sessions and contribute creative ideas
• Work as part of a team with marketers, designers and sales
• Lead design execution and deployment whenever applicable
- Writing promotion content and direct implement advertising campaigns on Facebook under the approved
budget.
- Contact to Restaurant, coffee shop and e.c.t for co-operation advertising our service.
- Keep track, analyze, statistics of the data, edit and optimize the advertising campaign (report the
advertising from other competitive company)
• Management Information System
• Help to training new staff on how to use the system and other program
• Set up and maintain the office computer equipment all departments
• Performing database backup and restoration
• Up to date of Anti-virus for all users as needed
• Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings
• Check and maintain all kind of electronic devices, like printers, computers, tablets, etc.
• Configure e-mail and prepare PC/Laptop for new staff
• Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System
• Other tasks assigned by the IT Network Administrator
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Responsible for 3D Design Concept
• Follow the client requirement, concept design creatively develop design to meet the cost, quality and standard.
• Sometime go to site for checking and solving the problem.
• Responsible for project on hand finish on time for sales and clients.
• Understand general design concept to working with team sales and other department.
• Other tasks assigned by manager.
• Responsible for 3D Design Concept
• Follow the client requirement, concept design creatively develop design to meet the cost, quality and standard.
• Responsible for project on hand finish on time for sales and clients.
• Understand general design concept to working with team sales and other department.
• Other tasks assigned by manager.
• Initiate and develop the design concept to match the requirements
• Create the design that is attractive and tells the message across with high visual impact to the intended audience
• Consistent and correct use of corporate logo, colors, identity and product images
• Design the pricelist, promotional material, layout and other materials
• Meet the project deadline
- Manage company project on Sales and Marketing Activities
- Leading on promote product and brand awarenewss
- Develop marketing material and activities into the market
- Leading on event and roadshow activities
- Develop marketing calendar
- Perform other tasks as required by manager