• Manage branding of ANANA to its best value and high visibility • Manage product marketing to gain awareness and get the message across to external and internal clients • Identify market size, competitors, demands, segmentation and concise business positioning • Develop go-to the-market strategies to address new market as well as retaining existing market base. • Analyze and manage profitability by product • Develop products to targeted market • Perform other tasks assigned by the management

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Promote and sell products in IT goods (i.e. PC, Server, Storage, Networking, Security, UPS, Printer, Copier, Consumable, Projector, CCTV, and Project) • Manage, lead/delegate, control and motivate retail sale executives achieve their allocated sales target • Provide guidelines and problem resolution to team member • Maintain and develop relationships with existing clients and new opportunity • Provide training to sales team to develop their potential and effectiveness • Support advertising campaign and conduct marketing survey, collect market information/competitor • Develops a business plan and sales strategy to ensures company sales goals and profitability • Provides timely feedback to senior management regarding performance • Explore new opportunities to get additional sales • Prepare order forecast for products to buffer for stock and sell

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

•Provide oversight and management to the IT Business Application team to deliver IT services •Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools •Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates •Manages the release process for applications which includes effective department wide and end user communication •Manages testing scripts and identifies opportunities for improvement •Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team. •Addresses individual staff performance problems as needed •Manages delivery and SLAS by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications •Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups •Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies •Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies •Assists with the preparation of budget for IT systems and services related interfaces and applications •Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry •Maintains a strong understanding of technology and its application to achieve business objectives •Prepares analysis and or proposals for other enterprise departments when necessary •Serves as an internal consultant to other IT management staff and operations community as needed •Develop and maintain an effective on-call rotation for 24/7 support •Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

o Deliver sales target assigned by the management o Manage, motivate, train, develop and coach sales team o Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome. o Follow up and update sales status o Observe competitor’s products and activities and consolidate and send the report to management o Key in customer information and requirement in sales pipeline o Prepare daily and weekly sales report to the management o Participate in sales promotion activities

- Collect money from customer - Control Account of formal clearance with the credit term - Facilitation on cash flow - Build good relationship with the customers - Carry out other duties requested by Accountant - Be able to work as team - Able to work independently with big corporate customer - Strong communication, interpersonal skill and negotiation skills

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Assistant Sales Manager to develop and execute strategies to increase sales products within a given territory or customer base. • Assist in the development of the annual sales and marketing plan • Maintain records of customers who do not make a purchase and follow up as needed. • Maintaining and developing relationships with existing customers in person and via telephone calls and emails; • Cold calling to arrange meetings with potential customers to prospect for new business; • Gathering market and customer information and to understand competitor’s price and products. • Making accurate, rapid cost calculations and providing customers with quotations;

• Prepare and study technical drawing and specification of electrical system and topographical maps to ensure that installation and operation conform to standard • Plan and implement research methodology and procedures to apply principles of electrical theory to engineering projects and products. • operate computer and assist engineering and design software and equipment to perform engineering tasks • Operate monitor and administer to discuss existing or potential engineering project and products • Assist trouble shooting electrical system of DC and AC system such as generator, UPS, Rectifier, and inverter systems.

• App design and coding • Native or Hybrid app writing is preferable (Android/IOS) • Backend web services knowledge (APIs request) • Knowledge of UX and UI design • Writing clean code, unit tests, and code reviews • Environment setup, build and software deployment • Creativity, work brainstorming and reporting • Complex problem solving

• Provide high quality, expert and professional service in the delivery of salon treatments according to established protocols and procedures. • Perform professional cuts, styles, conditioning treatments hair and scalp treatments • Responsible for shampooing and conditioning the clients’ hair and scalp and for recommending/utilizing the appropriate products for each service given. • Educate and provide guests with recommendations on salon services and retail products/merchandise for sale as well as other services available in FaceLine • Responsible for completing proper opening/closing procedures for the Salon. • Prepare and maintain clean and neat workstations at all times and ensure that all salon equipment such as brushes, combs, implements and supplies are properly sanitized after every guest use to maintain hygiene standards. • Other tasks assigned by Management

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance