• Monitor, maintain service availability for customer to meet service level agreement
• Take quick action for attending service after getting task from supervisor
• Keep on time for appointments with customers requested.
• Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
• Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
• Provision and activate the services offering customers
• Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors
• Restore service as quickly as possible to minimize impact customer's business
• Operation and maintenance NMS alert system to response incident on time
• Ensure network quality and minimize impact customer's businesses
• Receive, document and record all incidents notification in system
• Troubleshoot and escalate ticket to higher level for customers and network issue
• Closely monitor network operation and follow up with customers with specific time for incident
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
ACE Global (Cambodia) Co., Ltd (
Logistics-warehouse )
- Develop and maintain relationships with new and existing
customers via meetings, telephone calls and emails.
- Conduct market research to get obtain new customers.
- Sales online thru email and other social media.
- Maintain accurate/updated customer profiles, pipeline, sales
leads & sales activities (e.g. sales visit plans, sales visit report,
and quotation).
- Negotiate the terms of an agreement and closing sales.
- Record sales and order information in the report to keep
good sales tracking.
- Deliver good sales performance to meet sales target.
- Responsible for manage cost calculations, and providing
customers with best competitive quotations.
- Coordinate with operation team to accomplish the work
required to close sales.
- Identify and resolve client concerns.
- Follow up on new sales leads and referrals from agents and
existing contacts.
Job Description:
• Design banner, leaflet, or other that required by businesses unit.
• Responsible for building and performing online marketing activities
• Works with sales division to optimize campaign of website landing pages, Facebook , and other social media
• Thinking creatively and developing new design concepts, graphics and layout
• Working with a wide range of media and using graphic design software
• Working with teams to discuss the images they require
• Coordinating the publication with printing-house suppliers.
• Other tasks assigned by direct supervisor.
Description
• Control the correct delivering & receiving of goods and inform appropriate supervisor in case of discrepancies.
• All kind of products (SKU) must be ready for retail and whole sales operation
• Inform to concern persons to be strictly implementing of FIFO procedure, by following products code
• Closely monitoring with SOH in order to have sufficiency stocks for replenishment of all particularly location.
• Maintain all warehouses area are clean and well organised way.
• Respect merchandising guidelines.
• Control expiring date and ensure efficient stock rotation.
• Ensure the understanding and adherence to standard policies
• Assist in executing daily, weekly, and monthly physical inventories.
• Make sure damaged and defective goods are processed in a timely, accurate manner.
• Assist in protecting company assets through promoting awareness of loss prevention
• Unloading, Offloading goods from truck-warehouse-truck.
• Assure that all activities of warehousing and systems correct with the need of the company.
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
• Control the assigned inventories in the warehouse
• Ensure that all inventories are categorized properly stored in the warehouse for easy control
• Clean up all equipment and keep order in proper place
• Daily compare with recorded to find out the mismatching
• Prepare and send report go Manager
• Assist to prepare Admin Letter & Admin Document
• Manage cars and drivers (Daily check GPS to make sure that drivers travel to assigned places)
• Assign cars and drivers for all departments
• Spot check on the cleanliness and tidiness of every building
• Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition
• Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable.
• Other tasks assigned by Management
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
Annam (Cambodia) Company Limited (
Wholesale/Retail )
Daily Collection payment from customers
Control Account Receivable by Account
Follow up AR pending and dues amounts with customers
Cooperation with the sale of overdue payment
Reconcile receipt with bank slip submit to AP accountant daily
Preparing accounting filling
Preparing a monthly statement of account to all customers
Daily deposit fund collection and direct deposit in company bank accounts
Other Tasks will assign by the line manager
Hygiene Managers are responsible for supporting good Health and Safety practices within the Food Manufacturing process, through the development of the cleaning processes and equipment used, and training provided.
