• Visit customers with sale team to consult and do project site survey • Support sale team to provide solution to customers • Network (LAN/WAN) designing and implementing • Troubleshooting and performance customer’s network • Ensure full company’s policy and department processes, procedures and best practices. • Work with team and research to build the qualified & satisfied solution • Build up skill bases for all relevant technologies. • Other assignment assign by manager

• Strong in conceptualize creatively, visualize and execute graphic design work & branding • Maintain visual consistency across all visuals that are produced for the brand • Nurture and lead junior designers • Manage and assign workload for junior designers • Think creatively and develop new design concepts, graphics and layouts • Good awareness of latest design trends, interactive and new media • Be able to participate in brainstorming sessions and contribute creative ideas • Work as part of a team with marketers, designers and sales

Location: Head Office-Phnom Penh Report to: Head of Non-Credit Product Management Deadline: 31-Aug-2020 Duties and Responsibilities: - Formulate the products strategies and road map to ensure these services will be aligned with company’s strategy and budget. - Explore the business opportunity and enhance our product and process to meet the customer needs, wants, and aspirations. - Establish high-level business concept and align with related stakeholder before seek for approval. - Manage the product performance and analysis the performance compare with the competitors to ensure the banks stay competitive in the market. - Lead team in developing the detail product policy, procedures, and guideline and process or workflows to smoothen the process as well complied with Cambodia Law and Regulations. - To ensure the effectiveness of marketing communication of non-credit products to the market. - Equip the product knowledge to related stakeholders especially sale force team. - Support on develop the budget plan or sales projection to ensure the products generate the income for customers. - Provide coaching, and support the subordinates to ensure they perform their jobs efficiently and effectively. - Perform other tasks assigned by supervisor.

• Responsibility for program creation and quotations within our agreed timescales with agency partners and customer enquiries. • Discussion with Product team to provide best alternatives or new products when appropriate. • Working with and reporting to senior colleagues on all matters, including workflow, training requirements and price analysis. • Supporting Sales team colleagues and providing training advice and instruction when appropriate. • Oversee accuracy of bookings with Sales and Reservations team. • Maintaining and reporting on performance of agencies to management. • Responsibility for managing and reporting agency revenue. • Maintaining updated contracts with suppliers.

Purpose of position: To design the layout for project and to follow up the whole project to make sure project is finished by deadline. Job Description: • Assisting manager to develop the relevant design • Skillful for drawing production from concept to detail design drawing • Good at 3D perspective image production • Construction site visit, check progress work with site controller • Other tasks assigned by direct supervisor.

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Daily call follows up payment customer which due date • Daily check invoice list received from delivery team and follow up lack invoice from team delivery • Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice • Daily file commercial invoices attached with invoices from warehouse system and group by customer name • Daily arrange invoice due term for collector to collect payment • Prepare authorized letter for collectors for some customer s which needed • Receive phone to support collector about payment problem (Issue the wrong name of cheque and other) • Received phone call to support customers and sales about problem invoice issuing • Send Receipt to customer which transfer by bank as E-mail when customer suggest • Make all invoice that already paid as a book in each month

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Build up relationship with mainly Manufacturer or Industrial customers • Lead generate: Daily prospecting, conduct cold-call and survey for potential customers • Funnel Tracking: Close follow up with potential customers and update sales status • Make proposal and negotiate with customers in order to close sales • Understand the products and services of the company clearly to be able to propose the most suitable product or services based on customer’s requirement • Ensure timely response to customers • Reporting is sales forecast and potential client • Prepare sales report to the management • Participate in sales promotion activities and events and willing to spend most of the time out of office to meet customers and survey.

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly. • Draft map drawing with clear numbers of pole for reference • Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand) • Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable. • Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground. • OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as: o Complete new installation case on time, complete survey case as requested, o Work closely with NOC, TS, CS & Sales Team, o Responsible for all maintenance cases on time,

• Support related Dept. for system and customer issue • Support and consult customer for issue and or requirement • Receive request and support accordingly all kind of available services • Follow up ticket case until closed • Monitoring network system and operating network system • Maintenance access network system frequently as schedule • Backup system configuration frequently as schedule • Update network system documentation when anything changed or updated • Keep network system get updated • Troubleshooting network system problem • Update information and technology from partners and vendors for applying in network system

• Translate from Chinese to Khmer and Khmer to Chinese • Documentary • Support Chinese customer on WeChat • Go to province with team for translating • Perform other duties as assigned

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

KEY RESPONSIBILITIES Keeps Team Lead current on project status Works closely with Software Developers and Business Analysts Develops and executes test cases from test specifications or business requirements to allow for rigorous testing of product functionality Maintains and executes manual regression test scripts Run identified test cases for identified functionality Ability to work as part of a team and willingness to jump in and do what it takes to deliver on commitments will make you a successful part of the product - development organization Work with the IT Management Team and/or Project Managers to plan and - schedule test cycles Provide effective communication (technical and non-technical) with team members in multiple locations

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance