Key Responsibilities
Follow up with customers to ensure they are satisfied with service.
Promote cooperation and teamwork among technicians and support staff.
Assist other Service Advisors when needed.
Check customer's service history, schedule appointments, enter repair order information and manage information.
Follow up to resolve and communicate resolution of customer concerns to local market Ford Customer Satisfaction organization.
Verify time ticket information
• Control the assigned inventories in the warehouse
• Ensure that all inventories are categorized properly stored in the warehouse for easy control
• Clean up all equipment and keep order in proper place
• Daily compare with recorded to find out the mismatching
• Prepare and send report go Manager
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Management Information System
• Help to training new staff on how to use the system and other program
• Set up and maintain the office computer equipment all departments
• Performing database backup and restoration
• Up to date of Anti-virus for all users as needed
• Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings
• Check and maintain all kind of electronic devices, like printers, computers, tablets, etc.
• Configure e-mail and prepare PC/Laptop for new staff
• Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System
• Other tasks assigned by the IT Network Administrator
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
We are looking for a group of fun-loving personnel to work in our restaurant as waiter and waitress. The successful candidate will be needed to be fit and healthy, as they work are on their feet all days. Waitress and Waiter should also have a clean and tidy appearance.
• Analyzing the code base and assessing risks from a security perspective
• Writing clean, fast PHP to a high standard
• Remediating security vulnerabilities in the code base and implementing best practices
• Bringing security considerations and requirements to software implementation
• Participating in regular security reviews for deployments and testing
• Handling tasks and managing priorities on development project
• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess hardware issues and recommend repairing solution and service pricing
• Repair hardware and/or similar devices at both AnAnA Service Center and outside
• Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement
• Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues
• Properly pack the repaired PC/other hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
Key responsibilities:
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
