Job Description Senior System Administrator is responsible for daily troubleshooting and maintenance of all bank’s servers to ensure bank’s servers serving 24/7 by using redundancy schema. Location Head Office, Phnom Penh (02 posts). Duties and Responsibilities - Installation, upgrade and daily maintenance of all bank’s servers installed inside the bank’s server room or outside. - Keeping all bank’s servers serving 24/7, using redundancy schemas for all servers. - Daily monitoring of all bank’s servers, identifying and fixing performance and security breaches, Weekly report of such monitoring with actions taken shall be sent to CTO to reviewing. - Monitoring of the bank’s servers loading and performance and taking actions to enhance (or replace). Enhancement (or replacement) reports shall be sent to CTO monthly as proposals. - Making backups of all servers based on schedule approved by CTO. Report of backups made shall be sent to CTO each Monday for past week. - Monitoring and maintenance of uninterruptable power supply of server rooms of the bank. Maintaining UPS replacement schedule due to aging of UPSs. The schedule shall be reviewed annually and approved by CTO, - Weekly testing of take over generator. Such test shall be done weekly in cooperation with administration department. The test report shall be sent to CTO. - Monitoring of cooling system of all server rooms and ordering timely maintenance from administration department. Review of cooling system shall be done monthly. Review report shall be sent to CTO. - Reviewing list access cards allowed entering server rooms of the bank in cooperation with security department. Review report shall be done monthly. Review report shall be sent to CTO. - Preparing annual development action plan submitted every year not late than Dec 10 to CTO for approval for the next coming year. - Organization of “Support team” to communicate with other IT units of the bank over their requests.

- Involving with production and planning production strategies from year to year; - Work with sales and develop production budget and planning; - Manage & Monitoring and arranging the distribution of marketing materials; - Monitoring and coordinating the production of promotional materials; - Liaise with suppliers and oversee the production to meet Ezecom's branding; - Monitor to all Ezecom branch offices to meet branding guideline; - Attend ending and organizing sales promotional events and exhibitions; - Coordinating with and reporting to managers to carry out campaigns; - Assist in leading ground base marketing operation/roadshow with result oriented; - Execute and monitor competitor's product Performance and tracking; - Support marketing team to monitoring offline competitor performance both enterprise & consumers;

-Prepare, update, follow-up sale lead and prospects list -Prepare quotation and follow up progress -Update with technical team to understand the solution and product -Work with Sale team for customer retention strategic -Perform regular sale call with progress update -Any other tasks assigned by sale manager

• Manage branding of ANANA to its best value and high visibility • Manage product marketing to gain awareness and get the message across to external and internal clients • Identify market size, competitors, demands, segmentation and concise business positioning • Develop go-to the-market strategies to address new market as well as retaining existing market base. • Analyze and manage profitability by product • Develop products to targeted market • Perform other tasks assigned by the management

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Daily call follows up payment customer which due date • Daily check invoice list received from delivery team and follow up lack invoice from team delivery • Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice • Daily file commercial invoices attached with invoices from warehouse system and group by customer name • Daily arrange invoice due term for collector to collect payment • Prepare authorized letter for collectors for some customer s which needed • Receive phone to support collector about payment problem (Issue the wrong name of cheque and other) • Received phone call to support customers and sales about problem invoice issuing • Send Receipt to customer which transfer by bank as E-mail when customer suggest • Make all invoice that already paid as a book in each month

• Meet Sales target as assigned by the management • Maintain and build up relations with corporate customers • Lead generation: conduct cold-call and visit customers • Evaluate opportunity to maximize business outcome. • Follow up and update sales status • Make quotation, proposal and negotiate with customers in order to close sales • Understand the products of the company and customer’s requirement • Observe and report on competitor’s products and activities • Key in customer information and requirement in sales pipeline • Prepare daily and weekly sales report to the management • Participate in sales promotion activities

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls • Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum… • Ensure the meeting rooms are managed and served well for requested employees • Assist in drafting and typing documents requested by Line Manager • Promptly update staff contact list • Provide logistic assistance to CEO when requested • Monitor and maintain cleanliness, sanitation and organization of assign work areas • Do other tasks as require by the company